Edwin A. Juarez- Garcia
El Paso,TX
Overview
1
1
year of professional experience
Work History
Call Center Representative
Education at Work
El Paso, TX
10.2024 - Current
- Developed effective working relationships with team members across multiple departments.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments and complaints.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed outbound calling campaigns to promote new products or services.
- Managed website content updates including text copywriting and graphic design elements.
Education
Degree - Political Science
The University of El Paso
05.2025
Skills
- Customer Service
- Bilingual (Spanish and English speakers)
- Comprehension skills
- Active listening skills
- Communication skills
- Collaboration skills
- Problem-solving skills
- Critical thinking skills
- Policy writing
- Legal research
- Data analysis
- Customer service
- Team collaboration
- Public speaking
- Conflict resolution
- Project management
- Interpersonal communication
- Call center customer service
- Calm disposition
- Data entry
- Call documentation skills
- Call logging
- Providing customer support
- Quality control
- Gathering information
- Critical thinking
- Strategic messaging
- Strategy implementation
- Database research
- Product knowledge
- Call center operations
- Quality assurance
- Effective communication
- Accountability
Languages
- Spanish, Bilingual
- English, Bilingual
Accomplishments
- Federal Pell Grant
- Miner Success Grant
- UTEP Institutional Grant
- UTEP Summer Grant
Timeline
Call Center Representative
Education at Work
10.2024 - Current
Degree - Political Science
The University of El Paso