Mercedes Demello
Honolulu,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Representative
Charley’s Taxi
09.2025 - 12.2025
- Handled customer inquiries and provided timely information regarding services and fares.
- Maintained accurate records of customer interactions within CRM systems.
- Collaborated with team members to streamline processes and improve response times.
- Adapted quickly to changes in procedures or service offerings, ensuring consistent support delivery.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Overnight Stocker
Target
05.2024 - 08.2025
- Stocked shelves efficiently to ensure product availability and maintain store organization.
- Participated in inventory counts to support accurate stock management and minimize discrepancies.
- Maintained cleanliness of storage areas, promoting safety and compliance with company standards.
- Adapted quickly to changing priorities in a fast-paced environment while meeting stocking deadlines.
- Trained new team members on best practices for stocking procedures and safety protocols.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
Receptionist
Kahala Family Dentistry
09.2020 - 12.2021
- Coordinated patient communication through phone and email, enhancing overall customer service experience.
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Maintained accurate patient records, ensuring compliance with privacy regulations and dental office protocols.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected Type payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Receptionist/dental Assistant
Yim Orthodontics
05.2018 - 07.2020
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Coordinated patient communication, confirming appointments and follow-ups.
- Maintained organized patient files and documentation for efficient retrieval.
- Processed insurance claims, verifying coverage and eligibility details.
- Assisted with billing inquiries, resolving issues to enhance patient satisfaction.
- Supported orthodontic staff by preparing treatment rooms and instruments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Front Desk Receptionist
C & J solar
08.2016 - 05.2018
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Collaborated with other team members to ensure seamless communication across different departments
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Ordered office supplies ensuring availability while managing costs within budget constraints
- Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement
Referral Specialist
Hawai’i Island Community Health Center
03.2021 - 2024
- Coordinated referrals between patients and healthcare providers to facilitate timely access to services.
- Assisted in managing patient records using electronic health record systems for accuracy and compliance.
- Supported patients in navigating insurance processes to enhance understanding of coverage options.
- Collaborated with multidisciplinary teams to streamline referral processes and improve patient outcomes.
- Monitored referral status and followed up with patients to ensure continuity of care and service satisfaction.
- Trained new staff on referral procedures, enhancing team efficiency and knowledge sharing within the department.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
Education
Certified Dental Assistant -
Hawai’i Dental School of Arts
Honolulu, HIHigh school diploma - undefined
Keaau High School
Kea'au, HI12-2013
Skills
- Customer service
- Problem-solving
- Organizational skills
- HIPAA
- Productivity software
- Writing skills
- Medical office experience
- Managing patient records
- Clinic experience
- Phone communication
- Friendly demeanor
- Customer relationship management
- Appointment scheduling
- Time management
- Computer skills
- Customer support
- Client interaction via phone calls
- Office experience
- Administrative experience
- Clerical experience
- Communication skills
- Data entry
- Attention to detail
- Teamwork
- Customer communication
- Office management
- Ability to follow instructions
- Problem-solving skills
- Call center customer service
- Verbal and written communication
- Inbound phone calls
Certification
- Certified Dental Assistant, 2019-09-01, Present
- Driver's License
Languages
English
Timeline
Call Center Representative
Charley’s Taxi
09.2025 - 12.2025
Overnight Stocker
Target
05.2024 - 08.2025
Referral Specialist
Hawai’i Island Community Health Center
03.2021 - 2024
Receptionist
Kahala Family Dentistry
09.2020 - 12.2021
Receptionist/dental Assistant
Yim Orthodontics
05.2018 - 07.2020
Front Desk Receptionist
C & J solar
08.2016 - 05.2018
High school diploma - undefined
Keaau High School
Certified Dental Assistant -
Hawai’i Dental School of Arts