Desi Gonzalez
Immokalee,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Positive and upbeat CSR knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Goodwill Industries of Southeastern Wisconsin Inc.
Naples, FL
01.2024 - 02.2024
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Maintained accurate records of daily transactions and deposits.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Assistant Manager
Handy
Immokalee, FL
04.2021 - 10.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Education
Immokalee High School
Immokalee, FL01-2011
Skills
- Labor and food cost control
- Safety reviews
- Schedule Management
- Customer-Oriented
- Inventory Control
- Training and mentoring
- Document Management
- Staff Motivation
- Inventory Management
Languages
Spanish
Limited
Timeline
Shift Supervisor
Goodwill Industries of Southeastern Wisconsin Inc.
01.2024 - 02.2024
Assistant Manager
Handy
04.2021 - 10.2023
Immokalee High School