Desia Hartwell
Frederick,MD
Summary
I take pride in my determination to master any task at hand. My super power is to zone in on the needs of the customer, or my establishment and find the most expedient and efficient way to achieve that goal. Though Im a dedicated, fast hand-ons learner, Im a team player that can be flexible.
Overview
10
10
years of professional experience
Work History
Senior Sales Associate
HiLo Auto Sales
Frederick, MD
04.2018 - Current
- Advised customers on various types of vehicles and features.
- Provided product information to customers regarding warranties, financing options, and trade-in values.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Tracking customer progress in database
- Followed up with potential buyers after purchase to ensure satisfaction.
- Ensured all paperwork was completed accurately prior to sale or delivery of vehicle.
- Developed relationships with current and potential customers through follow-up calls or emails to encourage repeat business opportunities.
- Implemented marketing strategies such as advertising campaigns or promotional events to increase sales volume.
- Responded promptly to customer inquiries via phone or email.
Administrative Clerk
Biegel and Waller
Columbia, MD
12.2016 - 06.2017
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Organized and maintained filing systems both electronically and manually.
- Provided assistance to other departments when needed.
- Ordered supplies and equipment as needed.
- Maintained accurate records of financial transactions using accounting software programs.
- Developed spreadsheets to track accounts receivable balances due from customers.
Server Trainer
Cheesecake Factory Inc
Columbia, MD
01.2014 - 06.2016
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Provided one-on-one support to ensure successful completion of training objectives.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Ongoing handson training on sales floor with customer interaction
Education
Associate of Arts - Criminal Justice
University of Phoenix
Online08-2013
Skills
- Referral Generation
- Territory expansion
- Contract Negotiations
- Lead Generation
- Sales analytics
- Management
- Multitasking
- Written Communication
- Interpersonal Skills
- Relationship selling
- Sales closing
- Pipeline Management
Timeline
Senior Sales Associate
HiLo Auto Sales
04.2018 - Current
Administrative Clerk
Biegel and Waller
12.2016 - 06.2017
Server Trainer
Cheesecake Factory Inc
01.2014 - 06.2016
Associate of Arts - Criminal Justice
University of Phoenix