Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Intern
Desimeyeona Frierson

Desimeyeona Frierson

Customer Service Specialist
Brooksville,MS

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Store Manager

Kurvie Queens
Columbus, MS
01.2022 - Current
  • Increased customer engagement 40% through social media.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Interacted well with customers to build connections and nurture relationships.

Leasing Assistant

Eagle Flatts
Hattiesburg, MS
08.2019 - 12.2021
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Distributed and followed up on 30-50 tenant renewal notices.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Customer Service Representative Specialist

Sitel
Starkville, MS
02.2017 - 08.2019
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed average of 150 customer interactions per day, successfully resolving 90% of issues on first call.

Education

Bachelor of Science -

The University of Southern Mississippi
Hattiesburg, MS
08.2019 - 12.2021

Skills

    Customer Service Focused

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Work Availability

monday
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morning
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Store Manager

Kurvie Queens
01.2022 - Current

Leasing Assistant

Eagle Flatts
08.2019 - 12.2021

Bachelor of Science -

The University of Southern Mississippi
08.2019 - 12.2021

Customer Service Representative Specialist

Sitel
02.2017 - 08.2019

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Desimeyeona FriersonCustomer Service Specialist