Desimeyeona Frierson
Customer Service Specialist
Brooksville,MS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Kurvie Queens
Columbus, MS
01.2022 - Current
- Increased customer engagement 40% through social media.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
Leasing Assistant
Eagle Flatts
Hattiesburg, MS
08.2019 - 12.2021
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed and followed up on 30-50 tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Customer Service Representative Specialist
Sitel
Starkville, MS
02.2017 - 08.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed average of 150 customer interactions per day, successfully resolving 90% of issues on first call.
Education
Bachelor of Science -
The University of Southern Mississippi
Hattiesburg, MS 08.2019 - 12.2021
Skills
Customer Service Focused
Transaction Processing
Maximizing Profitability
Fair Housing Policies
Marketing
Training and Mentoring
Time Management
Reliable
Team Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Store Manager
Kurvie Queens
01.2022 - Current
Leasing Assistant
Eagle Flatts
08.2019 - 12.2021
Bachelor of Science -
The University of Southern Mississippi
08.2019 - 12.2021
Customer Service Representative Specialist
Sitel
02.2017 - 08.2019