Desinnee Mack-Fields

Footlocker

2018.07 - Current

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reported issues to higher management with great detail.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Analyzed customer feedback and implemented strategies to improve customer experience.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Summary