Destiny Gross
Jacksonville,FL
Summary
Offering abilities in customer service and problem-solving with strong communication skills. Experienced in managing inquiries and resolving issues efficiently while maintaining confidentiality and accuracy. Committed to delivering empathetic support and attention to detail across diverse professional environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Support Specialist, NCE
CCs medical
Jacksonville, FL
04.2025 - 01.2026
- Advocated for patient needs, ensuring access to medical supplies and services.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
- Resolved patient inquiries and concerns efficiently, improving overall satisfaction.
- Developed and implemented strategies for improving patient education on medical products.
Pharmacist Customer Service Representative
RemX, McKesson Specialty
Jacksonville, FL
04.2024 - 12.2024
- Answering customer calls and inquiries regarding prescription orders.
- Processing and verifying prescription orders accurately.
- Providing information about medications, dosages, and potential side effects.
- Resolving customer issues and concerns in a timely and professional manner.
- Maintaining patient confidentiality and adhering to HIPAA regulations.
- Coordinating with pharmacists and other healthcare professionals to ensure accurate dispensing of medications.
- Managing and updating patient records and prescription databases.
- Assisting with insurance claims and billing inquiries.
Fraud Bank Specialist
Tsys solutions
09.2022 - 02.2024
- Tracking and monitoring illegal transactions on customers' financial accounts with the authorization of the account owner.
- Report any suspicious account movements and unusual transactions that may be risky to the financial institution and customers.
- Help with accessing their account if customer is unable to use their card.
Sales Representative
Apple
08.2021 - 06.2022
- Answers customers questions about merchandise.
- Assists customers with purchase decisions.
- Providing inventory information, places special orders.
- Collects payment using the store point of sale system.
Sales Customer Service
Green solution
05.2020 - 07.2021
- Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions.
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
Customer Service Center Representative
Teleperformance
07.2018 - 01.2020
- Work as a member service agent for UnitedHealthcare insurance.
- Providing general information to clients giving them updates to their benefit account.
- Making updates to their accounts doing Insurance verification also helping them to be able to get medication that's accepted with their insurance plan.
- Managing large amounts of incoming calls.
Education
Associate Degree -
Ultimate Medical Academy
Clearwater, FL11-2024
High School Diploma -
Plantation High School
Plantation, FL06-2017
Skills
- Communication skills
- Problem solving
- Empathy
- Patience
- Attention to details
- Insurance verification
- Medical terminology
- Dispute handling
- Healthcare industry
- Time management
Certification
Security D license
Timeline
Patient Support Specialist, NCE
CCs medical
04.2025 - 01.2026
Pharmacist Customer Service Representative
RemX, McKesson Specialty
04.2024 - 12.2024
Fraud Bank Specialist
Tsys solutions
09.2022 - 02.2024
Sales Representative
Apple
08.2021 - 06.2022
Sales Customer Service
Green solution
05.2020 - 07.2021
Customer Service Center Representative
Teleperformance
07.2018 - 01.2020
Associate Degree -
Ultimate Medical Academy
High School Diploma -
Plantation High School