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An accomplished medical administrative support professional with experience in providing efficient and effective support to all levels of personnel. Reliable and results-oriented with functional experience in providing financial, administrative and clerical services. Flexible and adaptive to employer's needs, organizational goals and critical deadlines. Proficient in verbal and written communication. Possesses excellent customer service and problem solving skills. Proven ability to handle personal patient information according to HIPAA regulations. Detail-oriented, resourceful and deftly capable of effectively multi-tasking alternate priorities simultaneously. Committed to the highest degree of integrity and confidentiality. A conscientious and dedicated employee with a positive, professional attitude that will be an asset to any team. Capabilities include: Accounts Payable/Receivable, Patient Scheduling & New Admissions, Written Correspondence & Editing, Problem Analysis & Resolution, Knowledge of HIPAA, Customer Service & Relations, Medical Records Management, Medical Billing & Coding, Telephone Reception/Switchboard

Successful Medical Device Sales Representative with proven record of accomplishment in territory management and business development. Employed multifaceted sales, relationship building and event planning abilities to drive consistent growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic Business Management professional with over 9 years of experience in customer service management and supervision, awarded the Silver-Level Achievement Award for Operations Excellence. Recently obtained the Google Business Intelligence Professional Certificate, specializing in data modeling and ETL processes using tools like Google Sheets, BigQuery, and Data Studio. Demonstrated ability to enhance decision-making through actionable insights and interactive dashboards while optimizing operational efficiency and service quality. Expertise in patient relations and medical operations, combining strong organizational skills with a commitment to exceptional results.

Adaptable and service-oriented professional with a diverse background in customer service, early childhood education, and financial auditing. Experienced in resolving complex patient billing and insurance issues as a Tier II Medical Customer Service Representative, managing sensitive data and delivering empathetic support. Skilled in independent overnight operations and financial reporting as a Night Auditor for major hotel brands. Holds Lead Teacher qualification in early childcare and brings strong communication, multitasking, and problem-solving skills across all roles. Tech-sawy and dependable, with hands-on experience using systems like Opera, Lightspeed, FOSSE, and remote support tools. Eager to contribute to a remote customer service team with professionalism, clarity, and

Kayla Robinson

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Patient Support Specialist

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Patient Support Specialist

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