Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desirae Alvarado

Huffman

Summary

Dedicated professional with demonstrated strengths of leadership and customer service, enhancing team performance and customer satisfaction. My adaptability and problem-solving skills have significantly contributed to continuous improvement and positive outcomes, showcasing my ability to motivate teams and drive sales effectively. I am seeking an opportunity to expand my skills and contribute to company success.

Overview

13
13
years of professional experience

Work History

Head Cashier

Lowe’s
04.2025 - Current
  • Oversee the front-end team, providing coaching and feedback to cashiers.
  • Act as a point person for customer service issues and provide overrides for complex transactions.
  • Ensure the cashiers get their appropriate breaks and lunches in a timely manner.
  • Work to improve the customer experience and ensure positive reactions.
  • Manage cash registers and monitor cash drawer amounts accurately.
  • Assist customers with inquiries, product information and returns.

Lead Assistant Manager

Speedway
03.2017 - 03.2024
  • Supervised team of employees, providing guidance and support for their professional development.
  • Developed and prepared daily reports to facilitate smooth business operations.
  • Operated POS systems ensuring accurate cash consolidation.
  • Responsible for store opening and closing procedures.
  • Facilitated communication between staff and upper management to address operational issues.
  • Managed daily workloads by organizing schedules and delegating tasks.
  • Cultivated relationships with customers to build loyalty and repeat business.
  • Conducted regular inventory checks and placed orders for supplies as needed.
  • Assisted with hiring, training, and evaluating new staff.
  • Implemented health and safety protocols to ensure safe workplace.

Banquet Captain

Crystal Catering
01.2015 - 01.2017
  • Coordinating food and beverage orders by working closely with kitchen and floor staff.
  • Managing inventory, including food, equipment, and operation materials.
  • Maintaining documentation and developing an accurate bill of service.
  • Assisting management and personnel in setting up the logistics of an event.
  • Assigning team members appropriate responsibilities.
  • Addressing on-site customer complaints and concerns appropriately.
  • Enforcing hygiene regulations.
  • Observing guests and fulfilling additional requests.
  • Training new staff members.
  • Maintained polished personal appearance meeting team and venue standards.
  • Organized smooth food deliveries to customers across multiple dining areas.
  • Prepared dining spaces for guests and reset spaces after.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

Server

Applebee's
02.2013 - 07.2015
  • Provided exceptional customer service by addressing and resolving guest concerns or complaints.
  • Communicated professionally with customers, colleagues, and supervisors.
  • Implemented upselling techniques to increase sales.
  • Adapted to changing menu items and specials, demonstrating flexibility and quick learning.
  • Monitored dining area to anticipate customer needs, offering proactive service.
  • Participated in staff meetings, providing feedback to improve service.
  • Assisted in training new staff, sharing knowledge and promoting teamwork.
  • Uphold company policies and standards, demonstrating commitment and reliability.

Education

Some college - General Studies

Ivy Tech Community College
Avon, IN
10.2016

Skills

  • Effective leadership
  • Excellent communication
  • Professional and courteous
  • Customer service and satisfaction
  • Adaptability and flexibility
  • Workload management
  • Problem-solving aptitude
  • Product and service sales

Timeline

Head Cashier

Lowe’s
04.2025 - Current

Lead Assistant Manager

Speedway
03.2017 - 03.2024

Banquet Captain

Crystal Catering
01.2015 - 01.2017

Server

Applebee's
02.2013 - 07.2015

Some college - General Studies

Ivy Tech Community College

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