Jessica Burke
Gate City,VA
Summary
Accomplished professional with expertise in customer support and team leadership. Proven track record in accurate cash processing and effective time management. Enhanced store reputation through exceptional service and mentoring, boosting productivity by 20%. Adaptable and reliable, consistently exceeding expectations in dynamic environments.
Professional retail worker equipped to lead cashier operations. Skilled in customer service, cash handling, and problem-solving. Focused on team collaboration and achieving results. Adaptable and reliable, with strong communication and organizational skills.
Enthusiastic Head Cashier with 13 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.
Trustworthy and dedicated head cashier and shift leader with 13 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
17
17
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
Kingsport, TN
10.2020 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cash drawer integrity through diligent tracking and reconciliation.
- Collaborated with team members to uphold store policies and procedures.
- Learned product knowledge to provide informed recommendations to customers.
- Resolved customer concerns promptly, contributing to store reputation for excellent service.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Inventory Manager
Walmart
Bristol, TN
11.2016 - 10.2020
- Analyzed inventory levels, identifying discrepancies and ensuring alignment with operational needs.
- Implemented inventory tracking systems, enhancing accuracy and reducing discrepancies in stock management.
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Enhanced customer satisfaction by ensuring optimal stock levels of high-demand items, minimizing instances of unfulfilled orders or delayed shipments.
- Completed physical inventory counts each month.
- Sorted and delivered materials to different work areas and staff.
Server/Crew Shift Leader
Perkins Family Restaurant
Bristol, VA
09.2008 - 10.2016
- Delivered exceptional customer service by anticipating guest needs and providing timely assistance.
- Managed dining area to ensure cleanliness and organization, enhancing overall guest experience.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions efficiently.
- Trained new servers on menu items, service standards, and point-of-sale system usage.
- Implemented strategies to improve table turnover rates while maintaining service quality.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Trained and mentored new staff, enhancing team performance and skill levels.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
Education
GED -
Sullivan Central High School
Blountville, TN05-2004
Skills
- Customer support
- Positive outlook
- Effective time management
- Accurate cash processing
- Effective multi-tasking
- Store opening/closing procedures
- Adaptable and reliable
- Team leadership
- Refunds and exchanges
- Willingness to adjust hours
- Transaction approvals
- Price accuracy verification
Timeline
Head Cashier
Lowes Home Improvment
10.2020 - Current
Inventory Manager
Walmart
11.2016 - 10.2020
Server/Crew Shift Leader
Perkins Family Restaurant
09.2008 - 10.2016
GED -
Sullivan Central High School