Shyanna Bolton
Lavallette,NJ
Summary
Motivated professional with successful background offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Overview
12
12
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
Jacksboro, TN
07.2023 - Current
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as pulling registers and making sure everything was secured and locked.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Small Business Owner
JC Flooring and Repair
La Follette, TN
08.2019 - Current
- Negotiated contracts with vendors, suppliers, and customers.
- Oversaw daily operations of small business including customer service and financial management.
- Monitored customer feedback and implemented changes based on their suggestions.
- Resolved conflicts between staff members and customers when necessary.
- Researched similar businesses to determine competitive advantages.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
Cashier
Lowe's
Jacksboro, TN
05.2023 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Shift Manager
McDonald's
Jacksboro, TN
08.2015 - 08.2016
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Provided coaching and guidance to team members when necessary to improve performance.
Cashier
McDonald's Restaurant
Jacksboro, TN
07.2012 - 08.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
Nursing
South College
Knoxville, TN08-2025
High School Diploma -
Jellico High School
Jellico, TN05-2014
Skills
- Cash Handling And Security
- Cashier Training
- Cash Register Systems
- Cage Security
- Checkout Monitoring
- Customer Satisfaction
- Customer Support
- Customer Complaint Resolution
- Customer Service Excellence
- Effective Communication
- Customer Relations
- Relationship Building
- Policy And Procedure Implementation
Timeline
Head Cashier
Lowes Home Improvment
07.2023 - Current
Cashier
Lowe's
05.2023 - 07.2023
Small Business Owner
JC Flooring and Repair
08.2019 - Current
Shift Manager
McDonald's
08.2015 - 08.2016
Cashier
McDonald's Restaurant
07.2012 - 08.2015
Nursing
South College
High School Diploma -
Jellico High School
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