Desirae Banda
Peoria,AZ
Summary
Resourceful professional with experience in administrative support, customer service, and operations. Demonstrated ability to resolve client issues and support large teams while enhancing process efficiency. Proven multitasker with strong communication skills, excelling in fast-paced environments.
Overview
5
5
years of professional experience
Work History
processor
ThredUp
Phoenix, Arizona
05.2025 - Current
- Utilized computer systems to effectively track and manage multiple customer returns simultaneously.
- Verified clothing quality standards prior to distribution, ensuring customer satisfaction and brand integrity.
- Delivered precise product details for e-commerce website, enhancing online shopping experience.
Candidate Support Administrator
Amazon
Tempe, AZ
12.2022 - 08.2023
- Guided candidates through hiring process by eliminating technical barriers and providing consistent support.
- Standardized candidate communications to enhance clarity and minimize confusion.
- Reduced workload for local HR teams by managing applicant inquiries and resolving issues efficiently.
- Collected and analyzed candidate issue data to identify trends and propose actionable improvements for candidate experience.
- Assisted candidates via phone, email, and online chat to resolve inquiries and improve overall support satisfaction.
Driver Support Associate
Amazon
Tempe, AZ
07.2021 - 12.2022
- Led troubleshooting efforts to improve delivery success rates.
- Resolved delivery and routing issues for drivers and dispatchers, improving operational flow.
- Supported delivery drivers via online dispatch to ensure smooth operations.
- Documented communications with customers to ensure accuracy and clarity.
- Cold called business in order to provide our systems and drivers with the most up-to-date and accurate delivery instructions.
Skills
- Customer returns processing
- Returns processing
- Data entry experience
- Applicant tracking systems
- Customer support systems
- Delivery coordination
- Issue troubleshooting
- Multitasking
- Data entry
- Time management
- Support systems
- Candidate communication
- Service support
Timeline
processor
ThredUp
05.2025 - Current
Candidate Support Administrator
Amazon
12.2022 - 08.2023
Driver Support Associate
Amazon
07.2021 - 12.2022