Desirae Blackwell
Houston
Summary
Resourceful District Support Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational excellence. Excel in communication, problem-solving, and adaptability, ensuring seamless district operations and support.
Overview
17
17
years of professional experience
2000
2000
years of post-secondary education
Work History
Sr District Support Manager
First National Bank Texas
Houston
05.2008 - Current
- Managed multiple district operations and supported up to 29 branch locations at one time.
- Coordinated training programs to enhance team skills and service quality.
- Implemented operational procedures to ensure compliance with banking regulations.
- Collaborated with management to develop strategic initiatives for business growth.
- Monitored performance metrics to identify areas for operational improvement.
- Provided guidance and support during audits and regulatory examinations.
- Supported quality improvement program, processes and daily operations by monitoring activities and suggesting ideas to enhance outcomes.
- Orchestrated new store openings.
- Monitored compliance with policies and procedures within each branch.
- Provided technical and operational support to district-level personnel.
- Assisted with the development of strategies for improving customer service levels at the district level.
- Maintained records of users' access rights in accordance with security protocols.
- Reviewed system performance reports for accuracy and completeness before submitting them to senior management.
- Evaluated existing systems and recommended changes or upgrades as needed.
- Conducted training sessions for district staff on new technologies, systems, and software applications.
- Developed and implemented processes and procedures to improve efficiency of operations.
- Evaluated performance of support staff and provided coaching to improve performance.
- Resolved complex and escalated support issues.
- Reported concerns and recommendations from clients and employees to senior management.
- Monitored staff interactions with customers to provide real-time coaching.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Vilseck American High School
Vilseck, GermanySkills
- Operational compliance
- Performance monitoring
- Data analysis
- Quality improvement
- Branch operations management
- Conflict resolution
- Effective communication
- Real-time coaching
- Team building
- Problem solving
- Audit preparation
- Staff development
- Leading team meetings
- Employee development
- Training and mentoring
- Problem-solving
Accomplishments
- Annual DSM of the year award 2019 and 2021
- Quarterly DSM of the quarter awards 2016, 2018, 2019, 2021, 2022, 2 awards in 2023, 2024, and 2025
References
References available upon request.
Timeline
Sr District Support Manager
First National Bank Texas
05.2008 - Current
Vilseck American High School