Jessica Blough
Houston,PA
Summary
Dynamic operations leader with a proven track record at Chipotle, excelling in staff training and strategic planning. Adept at enhancing performance through effective communication and operational compliance, I have successfully managed multi-location operations, driving customer satisfaction and team productivity. Committed to fostering strong teams and achieving organizational goals.
Overview
15
15
years of professional experience
Work History
District Manager in Training/Certified Training Manager
Chipotle
Pittsburgh, Pennsylvania
03.2019 - Current
- Trained staff on operational procedures and compliance standards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Coordinated scheduling and staffing to meet operational needs.
- Monitored store performance metrics to identify improvement areas.
- Supported recruitment efforts to build a strong, capable team across districts.
- Motivated store personnel through positive reinforcement techniques.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Managed daily operations across multiple locations to ensure efficiency and consistency.
Director of Operations
The Cleaning Authority
Bridgeville, Pennsylvania
01.2011 - 02.2019
- Documented inspection results and maintained accurate records.
- Trained new inspectors on quality standards and procedures.
- Developed checklists to streamline inspection processes and improve accuracy.
- Resolved escalated customer issues by coordinating with relevant teams for swift solutions.
- Maintained customer relationship management system for tracking interactions and follow-ups.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Participated in recruiting, hiring employees, and conducting performance evaluations.
- Scheduled interviews between hiring managers and prospective candidates.
- Maintained employee records ensuring accuracy and compliance with company policies.
- Maintained accurate records of employee time cards and attendance records.
Education
High School Diploma -
Chartiers Houston
Houston06-2009
Skills
- Staff training
- Operational compliance
- Performance monitoring
- Recruitment coordination
- Strategic planning
- Customer relationship management
- Multi-location management
- Effective communication
References
References available upon request.
Timeline
District Manager in Training/Certified Training Manager
Chipotle
03.2019 - Current
Director of Operations
The Cleaning Authority
01.2011 - 02.2019
High School Diploma -
Chartiers Houston