Summary
Overview
Work History
Education
Skills
Timeline
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Zareeta Ellis

Joliet,IL

Summary

Proven leader with a track record of enhancing customer satisfaction and fostering staff development at Storage Asset Management. Excelled in operations management and strategic planning, achieving significant improvements in service quality. Skilled in technology proficiency and coaching, adept at driving growth and efficiency across multiple store locations.


Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 20 years of experience and company-oriented mindset.


Overview

17
17
years of professional experience

Work History

District Manager in Training

Storage Asset Management
06.2021 - 09.2024
  • Boosted customer satisfaction ratings by implementing targeted training programs focused on improving service quality and product knowledge among staff members.
  • Managed multiple store locations simultaneously, ensuring consistent execution of company policies and procedures across all sites.
  • Spearheaded employee engagement initiatives aimed at fostering an inclusive workplace atmosphere that promoted teamwork and collaboration across all levels of the organization.
  • Provided ongoing coaching and mentorship to store managers, cultivating a culture of excellence in operations management and customer service.

Shipping Clerk

Geodis Logistics
02.2020 - 06.2021
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.

General Manager

CubeSmart Self Storage
04.2017 - 07.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Shipping Lead

Walmart.com
08.2009 - 12.2014
  • Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained strong relationships with shipping carriers such as UPS, FedEx, and DHL.
  • Implemented quality control measures for incoming shipments, minimizing damaged goods and ensuring product integrity.


Store Manager

Extra Space Storage
01.2008 - 09.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

High School Diploma -

Joliet West High School
Joliet, IL
05.1998

Skills

Coaching and Mentoring

Operations Management

Staff Development

Technology proficiency

Customer Service

Staff Management

Strategic Planning

Schedule Management

Staff Training

Staff Supervision

Customer Relationship Management (CRM)

Sales Techniques

Financial Management

Marketing

Timeline

District Manager in Training

Storage Asset Management
06.2021 - 09.2024

Shipping Clerk

Geodis Logistics
02.2020 - 06.2021

General Manager

CubeSmart Self Storage
04.2017 - 07.2020

Shipping Lead

Walmart.com
08.2009 - 12.2014

Store Manager

Extra Space Storage
01.2008 - 09.2012

High School Diploma -

Joliet West High School

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Zareeta Ellis