Damin Lappe
Brooksville
Summary
Results-driven retail and operations leader with over 10 years in management, specializing in sales performance and operational improvement across multi-unit environments. Skilled in team leadership, performance analysis, and inventory optimization to elevate customer experience. As District Manager, led initiatives that increased revenue and enhanced service quality through strategic planning and effective team development.
Overview
23
23
years of professional experience
Work History
District Manager
Buff City Soap
05.2021 - Current
- Drive sales growth through detailed analysis of daily, weekly, and monthly KPIs
- Coach and develop Store Managers and Assistant Managers to improve performance and engagement
- Supported multi-store operations, ensuring accountability for sales performance, staffing effectiveness, inventory management, and adherence to brand standards
- Ensured operational compliance and maintained inventory accuracy while executing visual merchandising standards
- Build creative, customer-focused teams aligned with company culture
Store Manager
Hallmark
Louisville
07.2013 - 05.2021
- Led full store P&L ownership, resulting in improved revenue growth and enhanced operational efficiency
- Developed and mentored teams to exceed sales and customer service expectations
- Managed payroll, scheduling, inventory control, and loss prevention to optimize resource allocation
- Assisted with acquisition stores, standardizing visual merchandising execution to maintain brand consistency
- Maintained brand consistency while fostering creativity and employee engagement
Customer Service Representative
American Express
Phoenix
06.2011 - 04.2013
- Cultivated relationships with Small Business clients to enhance service delivery in high-volume environment
- Provided tailored financial product guidance to align with client business needs
- Ensured exceptional service standards and maintained account accuracy for client satisfaction
Store Manager
Things Remembered
Louisville
08.2003 - 06.2010
- Directed store operations, implemented sales strategies, and led team to achieve store goals
- Managed inventory, payroll, scheduling, and reporting to maintain operational efficiency
- Developed visual merchandising standards and innovative engraving solutions to enhance customer engagement
Education
Certified Massage Therapy
Louisville School of Massage
Louisville06-2006
Academic Degree -
Western Kentucky University
Bowling Green, Kentucky, KY06-2000
High School Diploma -
Warren East High School
Bowling Green06-1995
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Skills
- Multi-Unit Retail Operations
- Sales & Performance Management
- P&L Ownership
- Inventory & Payroll Control
- Revenue forecasting
- Operations management
- Inventory management
- Visual Merchandising Strategy
- Customer Experience Excellence
- Customer relationship management
- Recruiting & Talent Development
- Employee training
- Team Leadership & Development
- Conflict resolution
- Policy enforcement
- Operational compliance
- Operational improvement
- Territory management
- Excel
Personal Information
Authorized To Work: U.S. for any employer
Timeline
District Manager
Buff City Soap
05.2021 - Current
Store Manager
Hallmark
07.2013 - 05.2021
Customer Service Representative
American Express
06.2011 - 04.2013
Store Manager
Things Remembered
08.2003 - 06.2010
Certified Massage Therapy
Louisville School of Massage
Academic Degree -
Western Kentucky University
High School Diploma -
Warren East High School