Desirae Coronado

Pharmacy Technician, 10/2021 - 07/2023

HEB Grocery Store - Austin, TX 

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Fill automated dispensing machines with accuracy
• Stocked, labeled, and inventoried medication to keep accurate records.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
• Calculated dosage, filled prescriptions, and prepared prescription labels for over 500+ prescriptions per day
• Obtained consents and insurance verification for vaccinations
• Learn medications indications, dosages, common side effects, brand vs, generics, etc.
• Operated POS system to accept payments from customers

Crisis Counselor, 12/2023-Current

Crisis Text Hotline 

• Completed comprehensive training program to develop expertise in evidence-based crisis intervention techniques.
• Provided empathetic and supportive counseling during conversations.
• Developed tailored action plans to address the unique needs of each client experiencing a crisis event.
• Collaborated with supervisors to better understand texters needs, sharing insight, and information to provide more effective support.
• Determined clients' risk of self-harm or other dangerous behaviors.
• Initiated Emergency Service Interventions with supervisors; Contact emergency medical services for texters at risk of suicide, homicide, medical emergency or federal crime

Virtual Pre-Health Shadowing, 04/2024 - 05/2024

• Shadowed multiple physician assistants from around the country, each with unique specialties and forms of practice
• Explored case studies and learned about common diagnoses ranging from PTSD to Type II Diabetes.
• Discussed the diverse journeys taken to get into the PA profession
• Gained insight into their daily routines and responsibilities

Cashier, 06/2018 - 10/2021

HEB Grocery Store - Waco, TX and Austin, TX

• Operated cash register or POS system for cash, check, and credit card transactions with accuracy.
• Helped with bagging customers' items with care and carrying oversized or overweight items to customer vehicles.
• Assisted with self-checkout transactions and addressing concerns promptly.
• Mentored new employees on cashier duties and best customer service practices
• Delivered high level of customer service to patrons using active listening and engagement skills.

• CPhT - Certified Pharmacy Technician
• COA - Certified Ophthalmic Assistant
• Adult CPR/First Aid Certified
• Laser Safety Certified