Desirae Delaporte
Forked River
Summary
Seasoned Senior Solution Consultant known for productivity and efficiency in task completion. Excels in communication, problem-solving, and adaptability, ensuring seamless implementations. With strong leadership and team collaboration skills, has consistently achieved project success while maintaining high levels of client satisfaction.
Overview
20
20
years of professional experience
Work History
Sr. Solution Consultant
UKG (Ultimate Kronos Group)
08.2017 - Current
- Led payroll implementation projects for diverse clients across multiple industries, ensuring tailored solutions meet client needs
- Analyze client needs to customize solutions and enhance user experience
- Lead payroll discovery, build reviews, and working sessions
- Consult clients on best practices
- Test payroll and tax solutions including parallel payrolls
- Provided expertise on payroll systems to guide client decisions
- Create custom reports and files
- Supported clients throughout implementation process, including go-live, to ensure seamless transition and operation
- Convert, import, and balance payroll history
- Conducted training sessions for clients on system functionalities to enhance user proficiency and satisfaction
- Collaborate with cross-functional teams to ensure project alignment and success.
- Provide ongoing support to troubleshoot client issues effectively
Implementation Consultant
Sage
12.2012 - 08.2017
- Delivered technical and functional support to clients during payroll implementation, ensuring seamless integration and user satisfaction
- Led discovery calls with client
- Collected, analyzed, and configured the migration of company data to new product, including payroll history
- Provided training and conducted working sessions with customers and partners
- Executed comprehensive testing, including parallel runs with clients, to validate system functionality and accuracy
- Ensured project and go live deadlines were met
- Assisted QA with product testing
- SME Ad Hoc Report Writer; Included providing training to clients and coworkers, troubleshooting issues, testing new functionality, and building complex files/reports
Implementation Specialist
Ceridian
Robbinsville
09.2009 - 08.2011
- Processed first payrolls with clients
- Facilitated initial payroll processing for clients to ensure smooth onboarding and compliance
- Configured deductions, pays, and memos for employees, including 401k, garnishments, loans, Roth, fringe benefits, direct deposits, reimbursements, car allowance, accruals, and third-party transmissions
- Set up company benefit plans, enrolled employees, and added payroll deductions
- Entered payroll data accurately into system; Processed special pays(commissions, 1099, bonus, severance)
- Trained clients on processing payroll on the web, creating reports, and managing company/employee information
- Educated clients on web-based payroll processing, report generation, and management of company and employee data
- Processed wage adjustments and amendments.
Payroll Representative
Ceridian
Robbinsville
07.2006 - 09.2009
- Processed client payrolls (weekly, biweekly, monthly, semi-monthly, special)
- Set up deductions, pays and memos (garnishments, bonuses, 1099, 401k, commissions, fringe benefits, etc.)
- Resolved payroll inquiries, tracked payrolls, and delivered weekly metrics to enhance client communication
- Entered payroll data accurately into payroll system and processed client payroll
- Managed client accounts and investigated payroll issues to ensure timely resolution
- Led and managed Outsourcing project; Provided training sessions; Prepared reports and presentations regarding project status
- Managed and monitored non-standard payroll project
- Conducted training sessions for clients on payroll processes
- Set up reports and tracking sheets
- Processed wage adjustments and amendments to maintain accurate employee compensation
Education
Bachelor of Science - Technical Management
DeVry University
North Brunswick, NJSkills
- Project management
- Implementation strategy
- Requirements gathering
- Data conversion
- Custom reporting
- System configuration
- Payroll administration
- Process optimization
- Client relationship management
- Client training
- Team collaboration
- Effective communication
- Problem solving
Timeline
Sr. Solution Consultant
UKG (Ultimate Kronos Group)
08.2017 - Current
Implementation Consultant
Sage
12.2012 - 08.2017
Implementation Specialist
Ceridian
09.2009 - 08.2011
Payroll Representative
Ceridian
07.2006 - 09.2009
Bachelor of Science - Technical Management
DeVry University