Desirae Encarnacion
East Stroudsburg,PA
Summary
Highly efficient in fast-paced and challenging environments. offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
3
3
years of professional experience
Work History
Crew Member
Wendys
07.2023 - Current
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Crew Member
Chick Fill A
12.2022 - 07.2023
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Crew Member
Wendys
11.2020 - 11.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
East Stroudsburg Senior High School South
East Stroudsburg, PA06.2023
Skills
- Menu Memorization
- Customer Service
- Cash Handling
- Clear Communication
- Taking Orders
- Empathy and understanding
- Active listening
- Financial management
- Critical thinking
- Resourcefulness
- Positive attitude
- Multitasking abilities
- Social media savvy
Timeline
Crew Member
Wendys
07.2023 - Current
Crew Member
Chick Fill A
12.2022 - 07.2023
Crew Member
Wendys
11.2020 - 11.2022
High School Diploma -
East Stroudsburg Senior High School South