Desirae Mackey
Palm Coast,FL
Summary
Dedicated and results-driven professional with 13+ years of experience in customer service, office management, and healthcare administration. Known for clear communication, smooth operations, and compliance excellence. Expertise in treatment coordination, insurance verification, data entry, and compliance with healthcare regulations. Seeking roles where strong client care and detail orientation make a measurable impact.
Overview
11
11
years of professional experience
Work History
PSR/Treatment Coordinator
Aspen Dental
01.2019 - 01.2023
- Facilitated patient check-in/out and insurance verification processes.
- Conducted patient consultations to explain doctor-prescribed treatment plans.
- Increased patient satisfaction scores by 20% through effective communication and ensured that patients fully understood their treatment plans.
Medical Receptionist
Ormond Medical Arts
01.2019 - 01.2019
- Delivered excellent customer service.
- Monitored schedules to maintain smooth daily operations.
- Obtained and verified patient information for accuracy.
Call Center Representative
Sykes Enterprises
01.2017 - 01.2019
- Provided prompt customer support with a professional and friendly attitude.
- Handled inbound calls and email inquiries efficiently.
- Addressed customer concerns effectively, maintaining a high satisfaction rate.
Customer Service/Office Manager
Winn-Dixie/Publix
01.2012 - 01.2018
- Managed front-end operations and daily store cash handling.
- Consistently achieved customer satisfaction scores of 90%+ through exceptional service.
- Supervised and trained front-end staff to ensure smooth operations and adherence to company policies.
Education
Radiology Program
Daytona State College
Daytona Beach, FLHigh School Diploma -
St Paul Academy
Savannah, GAEFDA Certificate - Dental Assistant Diploma
Hester Dental School
DeLand, FL2017
Skills
- Office Management & Operations
- Customer Service Excellence & Administrative
- Data Analysis & Reporting
- Verification & Financial Adjustments
- Chair-side Assistance & Clinical Procedures
- Digital X-Ray Techniques & Equipment
- Sterilization
- Compliance with OSHA/HIPAA Regulations
- Office administration
- Appointment scheduling
- Insurance verification
- Treatment Planning
- EagleSoft
Timeline
PSR/Treatment Coordinator
Aspen Dental
01.2019 - 01.2023
Medical Receptionist
Ormond Medical Arts
01.2019 - 01.2019
Call Center Representative
Sykes Enterprises
01.2017 - 01.2019
Customer Service/Office Manager
Winn-Dixie/Publix
01.2012 - 01.2018
Radiology Program
Daytona State College
High School Diploma -
St Paul Academy
EFDA Certificate - Dental Assistant Diploma
Hester Dental School