Desirae Mullins
Summary
Results-driven General Manager adept at improving operational efficiency and boosting customer satisfaction through strategic training and effective team leadership. Successfully developed promotional strategies that increased customer retention and resolved complaints swiftly, ensuring high service quality and financial performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Skyline Chili
Cincinnati
02.2025 - Current
- Developed promotional strategies that increased customer engagement and retention.
- Trained and mentored team members on customer service best practices.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored financial performance to pinpoint opportunities for cost reduction.
- Implemented inventory control measures to reduce waste and optimize supply chain efficiency.
Assistant General Manager
Skyline Chili
11.2023 - 02.2025
- Achieved promotion to AGM following a year of experience as a shift manager.
- Managed financial aspects of business, including budgeting and cost control, to drive profitability
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
- Increased recruiting by 5%, enhancing team commitment and retention
- Resolved customer issues promptly, improving overall satisfaction and loyalty
Education
Some College (No Degree) - Business Administration And Management
Northern Kentucky University
Newport, KY05-2026
Some College (No Degree) - Business Administration And Management
Bluegrass Community And Technical College
Lexington, KYHigh School Diploma -
Williamstown Senior High School
Williamstown, KY05-2023
Skills
- Financial management
- Inventory control
- Business development
- Performance improvement
- Team management
- Staff development
- Communication skills
Certification
- ServSafe Manager Certification - National Restaurant Association.
Timeline
General Manager
Skyline Chili
02.2025 - Current
Assistant General Manager
Skyline Chili
11.2023 - 02.2025
Some College (No Degree) - Business Administration And Management
Northern Kentucky University
Some College (No Degree) - Business Administration And Management
Bluegrass Community And Technical College
High School Diploma -
Williamstown Senior High School