Desirae Parada
Laveen,Arizona
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Grants Technology Coordinator
State of Arizona
04.2024 - Current
- Build funding applications through the Grants management Enterprises system every year around
- Streamline data management in Grants system, improving efficiency and project timelines
- Maintain active grant tracking on Monday.com, supporting internal project management for technicians including myself.
- Facilitate vendor communication, optimizing requirement gathering and deadline adherence from our grants management teams.
- Manage user roles for Arizona Department of Education, ensuring audit readiness and security
- Coordinated with grants coordinators to gather requirements, ensuring timely vendor engagements and improved project timelines
- Maintained comprehensive documentation for all grant activities, supporting transparency for smoother audits
- Support technical issues via Helpdesk ticking/Jira
- Test reproduce issue/ test to understand issue/ test fixed issue (three T’s)
Junior Support Developer
INRS Enterprises
10.2023 - 04.2024
- Develop bug reports, ensuring prompt resolution and enhancing client satisfaction
- Facilitate client communication to understand and address issues effectively
- Oversee code build cleanups and manage developer operations
- Manage ticketing systems to meet development deadlines efficiently
- Fostered effective communication between clients and developers, facilitating timely issue resolution and strengthening client relationships
- Maintaining all process and documentation of systems
- Coordinated onboarding sessions for new hires, promoting a seamless integration into the Microsoft365 environment and boosting team productivity.
- Implemented a structured ticketing system in Azure, ensuring timely completion of technical requests and enhancing overall development workflow.
Junior Software Developer
HomeAdvantage
04.2021 - 10.2023
- Debugged software, identified root causes, and proposed solutions to software issues
- Established a set of best practices and documented procedures for software testing, resulting in improved accuracy and reliability of software products
- Work closely with senior developers and learning the procedures of developing daily
- Conducted user acceptance testing to ensure the system met customer requirements via web/mobile
- Created and tracked bug reports using bug tracking software, ensuring bugs were addressed in a timely manner
- Liaison for different departments to help website be sufficiency
- Fostered effective communication with development teams to streamline project workflows and enhance software development processes.
- Created and managed a bug tracking system for senior developers that expedited issue resolution, significantly reducing software downtime.
Member Service Representative
HomeAdvantage
01.2016 - 04.2021
- Accomplish company goals and revenue daily
- Maintain a high volume of daily tasks in a fast-paced and demanding environment
- Followed-up with existing members throughout the home-buying process to ensure all needs were met
- Managed high volumes of calls and emails, optimizing response times and significantly improving member satisfaction. (60-100 phone interactions daily)
- Utilized CRM systems to track customer notes and any updates as needed
- Coordinated referrals to local real estate agents based on member locations, streamlining the processes
- Coordinated follow-ups with members during the home-buying journey, ensuring all inquiries were promptly addressed for optimal service.
- Trained new employees on service protocols, fostering a knowledgeable team that consistently meets member needs.
- Documented processes and workflows, identifying areas for improvement
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Education
Certificate - Introduction To Career Skills Data Analytics
LinkedIn Learning Continuing Education
Phoenix11-2025
Certificate - My SQL For Non-programmers
LinkedIn Learning Continuing Education
Phoenix, AZ09-2025
Associate's degree - Software Engineering
University of Phoenix
Phoenix, AZ04.2023
Certificate - Broadband And Telecommunications
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ01-2021
Skills
- Database administration
- Technical assistance
- Web development
- Network administration
- Information security
- Content management systems
Timeline
Grants Technology Coordinator
State of Arizona
04.2024 - Current
Junior Support Developer
INRS Enterprises
10.2023 - 04.2024
Junior Software Developer
HomeAdvantage
04.2021 - 10.2023
Member Service Representative
HomeAdvantage
01.2016 - 04.2021
Certificate - Introduction To Career Skills Data Analytics
LinkedIn Learning Continuing Education
Certificate - My SQL For Non-programmers
LinkedIn Learning Continuing Education
Associate's degree - Software Engineering
University of Phoenix
Certificate - Broadband And Telecommunications
Maricopa Community Colleges, Rio Salado Community College