Desirae Reyes
Gilbert,AZ
Summary
Dynamic General Manager with extensive experience at Wendy's Restaurant, excelling in operations management and leadership. Proven track record in boosting sales and enhancing customer satisfaction through effective problem resolution and team building. Cultivated strong relationships with stakeholders, driving long-term success and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Wendys Restaurant
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
Wendys Restaurant
04.2022 - 01.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Shift Manager
Wendys Resturant
12.2020 - 04.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Richfield High
Richfield, UTSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
Serv-safe
Timeline
General Manager
Wendys Restaurant
01.2024 - Current
Assistant General Manager
Wendys Restaurant
04.2022 - 01.2023
Shift Manager
Wendys Resturant
12.2020 - 04.2022
High School Diploma -
Richfield High
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