Desirae Rueda
Las Vegas,NV
Summary
Proven specialist with a track record of enhancing customer experiences and improving training programs at Apple and MGM Resort International. Excelled in technical troubleshooting and team collaboration, significantly boosting productivity and efficiency. Mentored over 11 personnel, fostering strong development and performance standards.
Overview
8
8
years of professional experience
Work History
Specialist
Apple
06.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Trainer / Sales Associate
MGM Resort International
03.2024 - 12.2024
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Developed and led group training courses to align with corporate sales and service goals.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
- Trained and mentored 6 new personnel hired to fulfill various roles.
Trainer / Manager
Dog Supplies Outlet
11.2022 - 03.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed job-specific competencies and performance standards.
- Developed and implemented successful onboarding program.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Worked with vendors to customize courseware to accommodate business needs.
- Built and maintained professional relationships with vendors and suppliers.
Trainer / Sales Associate
Hot Topic
09.2022 - 02.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed job-specific competencies and performance standards.
- Trained and mentored 5 new personnel hired to fulfill various roles.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Lead Food Runner
Master Kims
05.2020 - 09.2022
- Greeted customers and provided outstanding customer service.
- Provided attentive service and proactively assessed guest needs.
- Greeted customers and provided menus upon arrival to dining room.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
Crew Trainer/ Assistant Manager
McDonald's
03.2017 - 03.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Desert Oasis High School
6600 W Erie Ave Las Vegas, NV 8914106.2020
Skills
- Knowledge sharing
- Technical troubleshooting
- Team collaboration
- Management collaboration
- Multitasking and prioritization
- Customer relations
- Analytical thinking
- Coaching and mentoring
Timeline
Specialist
Apple
06.2024 - Current
Sales Trainer / Sales Associate
MGM Resort International
03.2024 - 12.2024
Trainer / Manager
Dog Supplies Outlet
11.2022 - 03.2024
Trainer / Sales Associate
Hot Topic
09.2022 - 02.2023
Lead Food Runner
Master Kims
05.2020 - 09.2022
Crew Trainer/ Assistant Manager
McDonald's
03.2017 - 03.2020
High School Diploma -
Desert Oasis High School
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