Desirae Sims-Gibbs
Harrison,AR
Summary
Focused leader with strong capabilities in operations management and customer relations. Experienced in implementing strategic plans that enhance productivity and drive business success, while maintaining compliance and promoting a culture of continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
DAK Restaurants (McAlister's)
Mountain Home, AR
07.2025 - Current
- Oversee daily operations to ensure optimal service quality and customer satisfaction.
- Implement training programs for staff to enhance productivity and operational efficiency.
- Manage inventory levels, reducing waste through effective stock control practices.
- Develop and maintain positive relationships with vendors to streamline supply chain processes.
- Coordinate marketing initiatives to drive customer engagement and boost foot traffic.
- Ensure compliance with health and safety regulations across all restaurant operations.
- Lead team meetings to promote collaboration, set goals, and address operational challenges.
Front End Team Lead
Walmart
Branson, MO
01.2022 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
General Manager
Rent-A-Center
Harrison, AR
01.2016 - 02.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Education
Associate of Science - Psychology
University of Arkansas
Mountain Home, AR05-2027
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Relationship building
- Staff training/development
- Customer relationship management
Certification
- ServSafe
Timeline
General Manager
DAK Restaurants (McAlister's)
07.2025 - Current
Front End Team Lead
Walmart
01.2022 - 01.2024
General Manager
Rent-A-Center
01.2016 - 02.2022
Associate of Science - Psychology
University of Arkansas