Desirae Thompson

• Supported office manager with proactive correspondence management, document coordination and customer relations.
• Delivered clerical support by handling range of routine and special requirements.

Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.

• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Researched accounts and contracts and emailed compiled information upon completion.
• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

• Counseled debtors on payment options and arranged installment agreements.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Used probing techniques to determine debtors' reasons for delinquency.
• Researched accounts and completed due diligence to resolve collection problems.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Processed payments and contracts on accounts.
• Trained new team members on scripts, company services and collection strategies.

• Guided students through skillset self-discovery to navigate career and college decision processes.
• Encouraged students to develop perseverance mindset while teaching long-term visualization of success.
• Developed positive reinforcement techniques to provide feedback to students while building individual confidence levels.
• Conducted private and group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.
• Served as academic and social resource for high school and middle school students, leading writing process improvements, study skills, note-taking, test-taking skills and overall stress management.
• Implemented listening and questioning strategies to diagnose student needs and monitor progress.
• Administered feedback to students using positive reinforcement techniques to encourage and build confidence.

• Helped set appropriate goals and plans to achieve targets.
• Supervised youth and maintained security for each child under care.
• Supervised youth in engaging environment to promote security and safety for all ages.
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
• Offered guidance and advice to help cultivate self-esteem and community involvement.