Desiraee Whittaker
Orlando
Summary
Detail-oriented Customer Service Specialist with 8+ years in operations support and team coordination. Expertise in problem-solving, prioritizing tasks, and maintaining accurate records in fast-paced environments. Aiming to leverage skills in a remote customer support or operations role to enhance customer satisfaction and streamline business processes.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant teacher
Young innovators academy
Winter park
09.2025 - 06.2026
- Assisted lead teachers in developing and implementing engaging lesson plans, which enhanced student participation and understanding in core subjects.
- Coordinated classroom activities and events, helping to create a positive learning environment that fostered collaboration among students.
- Supported individual students with personalized learning strategies, which contributed to improved academic performance and increased confidence in their abilities.
- Organized and maintained classroom materials and resources, ensuring a well-structured environment that facilitated smooth daily operations and minimized disruptions.
Assistant teacher
Kiddie academy
Orlando
04.2023 - 11.2025
- Supported lead teachers in developing and implementing lesson plans that enhanced the learning experience and catered to children's diverse needs, fostering an engaging classroom atmosphere for all students.
- Assisted in monitoring and assessing student progress, helping to identify areas where additional support was needed. This proactive approach ensured that every child received the attention necessary to succeed.
- Organized and led activities promoting social skills and creativity, resulting in improved interactions among students and fostering a supportive community that encouraged self-expression.
- Collaborated with parents during regular communication sessions, helping to build strong partnerships that supported student development. This open line of communication ensured that parents were informed and involved in their children's education.
Assistant teacher
Rosen
Orlando
03.2022 - 07.2023
- Implemented a new behavior management system, which reduced classroom disruptions by 30%, allowing for a more focused and productive learning atmosphere.
- Developed engaging lesson plans for diverse learning styles, increasing student participation and enthusiasm in classroom activities.
- Collaborated with a team of educators to assess student progress, leading to tailored support strategies that improved overall developmental outcomes for children.
- Organized family involvement events, strengthening community ties and fostering a supportive environment for children and parents.
Seasonal sales associate
Macys
Orlando
10.2021 - 12.2021
- Assisted customers on sales floor, enhancing shopping experience and contributing to increased customer satisfaction scores during holiday season.
- Organized merchandise displays, helping to highlight promotions and seasonal items, which contributed to a boost in sales by 20% during peak shopping periods.
- Processed transactions at the register efficiently, ensuring customers had a smooth checkout experience, which reduced wait times and enhanced store flow on busy days.
- Collaborated with team members to maintain stock levels and promptly restock items, ensuring availability of popular products and supporting repeat business.
Part-time Store associate
Bath and bodyworks
Orlando
03.2021 - 08.2021
- Engaged shoppers and offered product recommendations, increasing store satisfaction ratings and encouraging repeat visits.
- Organized and maintained store layout, creating an inviting shopping environment that boosted sales during peak seasons.
- Assisted in inventory management by regularly restocking shelves and conducting audits, which helped reduce stock shortages and ensured popular items were always available for customers.
- Created promotional displays and highlighted seasonal products with sales team, driving sales and increasing awareness of new arrivals.
Nanny
Child care
Orlando
08.2019 - 03.2020
- Provided attentive care for children, ensuring their safety, wellbeing, and development.
- Developed engaging daily activities for children, which promoted their social skills and cognitive development, helping them learn through play and interaction with peers.
- Scheduled and coordinated engaging activities to stimulate children's growth and development.
- Fostered a nurturing and secure environment that supported the children's overall welfare and happiness.
- Implemented consistent routine that provided structure for children, facilitating smoother transitions between activities and alleviating separation anxiety for parents.
- Communicated regularly with parents about their child's progress and daily experiences, fostering strong relationships and ensuring everyone was on the same page regarding developmental goals.
- Provided training and oversight to junior caregivers, ensuring they followed best practices for child care. junior caregivers, which improved overall team efficiency and ensured a safe, nurturing environment for all children in our care.
Customer service/ courtesy clerk
Sprouts farmers market
Winter park
08.2018 - 07.2019
- Handled checkout processes efficiently, reducing wait times and ensuring accurate transactions, which helped improve customer satisfaction scores during peak hours.
- Assisted shoppers with product inquiries and item location, enhancing shopping experience and encouraging repeat visits.
- Resolved customer issues promptly in collaboration with team members, maintaining positive store reputation and fostering supportive team environment.
- Ensured store cleanliness and organization by stocking shelves and maintaining appealing displays, contributing to a welcoming atmosphere for customers.
Education
National infant/toddler CDA certification -
Able Learning Solutions
Orlando, FL, USA07-2025
High School Diploma -
Orange Technical College
Orlando, FL, USA03-2022
Skills
- Documentation
- Customer communication
- Data entry
- Activity organization
- Calendar management
- Time management
- Multitasking
- Conflict resolution
- Process improvement
- Microsoft Office
- Google Workspace
- Detail-oriented
- Inventory management
- Positive attitude
- Parent communication
- Early childhood education
- Lesson planning
- Activity coordination
- Behavior management
Certification
- DCF 45 Hour Training, Department of Children and Families, 01/01/22
- CPR Certification, 01/01/22
- First Aid Certification, 01/01/22
Personal Information
Date of Birth: 08/29/00
Timeline
Assistant teacher
Young innovators academy
09.2025 - 06.2026
Assistant teacher
Kiddie academy
04.2023 - 11.2025
Assistant teacher
Rosen
03.2022 - 07.2023
Seasonal sales associate
Macys
10.2021 - 12.2021
Part-time Store associate
Bath and bodyworks
03.2021 - 08.2021
Nanny
Child care
08.2019 - 03.2020
Customer service/ courtesy clerk
Sprouts farmers market
08.2018 - 07.2019
National infant/toddler CDA certification -
Able Learning Solutions
High School Diploma -
Orange Technical College