DESIRAY GONZALEZ
NEEDLES,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Friendly and efficient Shift leader devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
2
2
years of professional experience
Work History
SHIFT LEADER
Carls JR
Needles, CA
03.2021 - 12.2022
- Established efficient workflow process,monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Delegated tasks to employees and monitored activities and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Ensuring compliance with company policies, health, and safety standards
- Coaching team members and training new staff
- Handling customer issues and employee dispute.
- Handling food stations as well
Education
High School Diploma -
Palo Verde High School
Blythe, CA06.2005
Skills
- Operations Management
- Inventory Counts
- Creative Problem-Solving
- Conflict Resolution
- Assigning Work
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Team Leadership
- Positive Attitude
- Cycle Counts
- Retail Merchandising
Accomplishments
- Worked up to shift leader position in a fast-period fast food envirement
- Was responsible for all management aspects during shifts while on duty
- Supervised other staff for following protocols regarding food rotation and cleaning food stations
- Delegated trash take out to staff memebers
- Reported to the management
- Additional Comments
- Detailed References
References
References Available on Request
Timeline
SHIFT LEADER
Carls JR
03.2021 - 12.2022
High School Diploma -
Palo Verde High School