Desiray Villalobos
Aveanna Heathcare
SANBERNARDINO,CA
5
years of professional experience
Adaptable healthcare support professional with experience managing electronic records, service verification, and care coordination. Recognized for strong decision-making and interpersonal skills, plus a commitment to patient advocacy, accurate documentation, and timely communication that improves service delivery.
Work History
Care Experience Coordinator
2 Years 2 Months- Coordinated patient schedules, matching caregiver availability with care plan requirements.
- Communicated updates between families, clinicians, and office staff to support timely care delivery.
- Maintained accurate documentation across electronic records and internal tracking systems.
- Verified service information, authorizations, and visit details for complete administrative accuracy.
- Processed biweekly payroll, verifying timesheets, deductions, and employee data for accuracy.
- Reconciled payroll records with HR and finance systems to resolve discrepancies before deadlines.
Social Worker
4 Months- Conducted psychosocial assessments to identify patient needs, family concerns, and care planning priorities.
- Collaborated with interdisciplinary care team to align social services with patient goals and care plans.
- Coordinated discharge planning, hospice admissions, and community resource referrals for patients and caregivers.
- Provided counseling and emotional support during end-of-life transitions and grief-related challenges.
- Documented case notes, service updates, and care interventions in compliance with hospice standards.
- Facilitated advance care planning discussions and supported completion of healthcare directives.
Education
Bachelor of Arts - Sociology
Associate of Arts - Psychology
Skills
Case management
Electronic record management
Recordkeeping
Customer service
Time management
Decision-making
Staff management
Crisis intervention
Patient advocacy
Relationship building
Strong interpersonal skills
Emotional intelligence
Timeline
Care Experience Coordinator
Aveanna Heathcare
07.2023 - 09.2025Read More
Social Worker
Above and Beyond Hospice Care
03.2021 - 07.2021Read More
California State Polytechnic University, Pomona
Bachelor of Arts from Sociology
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Ventura College
Associate of Arts from Psychology
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