Desiray Whitaker
Hendersonville,United States
Summary
My main focus is to obtain a position in a company where I can utilize my skills and experience in client development and management. An effective advisor communicates well with people of all ages and backgrounds. I have an excellent eye for detail, enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. I’m focused on introducing efficient systems and processes. I can make a really fun environment while also utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions. Each tailored specifically to individual business need. I also excel at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly.
Overview
9
9
years of professional experience
Work History
Staffing Coordinator
First Call Staffing
07.2024 - Current
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Assisted with personnel records management to support recordkeeping accuracy.
- Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Improved candidate experience by providing timely feedback and maintaining open lines of communication throughout the interview process.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
- Reduced time-to-fill metrics by implementing efficient sourcing methods, including social media outreach and job board postings.
- Coordinated job postings and advertisements for maximum exposure and response rate.
- Played key role in developing company culture that attracted top talent.
- Collaborated with department heads to forecast future staffing needs, preparing organization for growth phases.
Press Operator
ABC Tech
Gallatin, TN United States
12.2021 - Current
- Operated a press and helped complete specific roles for different brands of car parts
- Cleaned, wrapped, and labeled outgoing orders
- Complied with all established safety guidelines
- Checked to make sure paper and ink meet the required specs, and made adjustment to the margins and the flow of ink to the inking rollers as needed
- Worked sufficiently at an independent work station
- Adjusted machine feed and speed if machine malfunctioned
- Inspected finished products for quality and adherence to customer specifications
- Monitored and adjusted production processes or equipment for quality and productivity
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance
- Troubleshooted problems with equipment, devices or products
- Started up and shut down processing equipment
- Operator of a 40 ton press which manufactured parts for companies such as Honda, General Motors and Chrysler
- Trimmed and added options to product after it left press
- Followed cooling process and packaged as needed for the order.
Long Term Care Consultant
Patriot Angels
Hendersonville, TN
12.2023 - 07.2024
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic record per defined policy and procedures.
- Assisted in completing and filing VA forms for Veterans Benefits.
- Contacted third-parties to obtain and confirm authorization for services and communicated necessary related information.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Boosted office productivity by maintaining an accurate calendar of appointments, and deadlines.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Contributed to successful case outcomes through diligent fact investigation
Nanny/Babysitter
Self
Hendersonville, TN United States
09.2016 - Current
- Transported to activities and cooked meals
- Created lunches for school and provided healthy snacks
- Challenged myself by upholding responsibilities as a proper, younger caretaker and role model for them
- Prepared meals, organized play dates, and drove children to and from activities
- Redirected children to encourage safe, positive behaviors
- Modeled appropriate social behaviors and encouraged concern for others
- Supervised children while parents were on vacation, business trips and weekend getaways
- Affectionately cared for [3-15] children, ages [newborn] to [16] for [6+] years
- Worked with and carried out necessary instructions provided by respective parents in order to drive them to their designated appointments on-time while also arranging fun and appropriate outings
- Looked after the well-being of two children, making sure they are fed, clean, entertained, and happy
- Working with this family gave me more multitasking skills, allowed me to get to know the kids on a more personal level compared to the daycare, and taking part in the different needs and wants for the family
- Determined proper standards necessary to control these young, energetic children while also providing a fun, safe environment
- Light housekeeping including laundry, folding clothes, helping children clean rooms
- Physically and verbally interacted with children throughout the day.
Shift Manager
Dairy Queen
Whitehouse, TN United States
09.2017 - 12.2021
- Increased sales by providing outstanding product and service
- Experienced in cash handling, cash register, and bank deposits
- Built product displays for sale items
- Built loyal clientele through friendly interactions and consistent appreciation
- Managed Inventory and Waste to keep an accurate and low food cost
- Organized and implemented new training program still in effect today
- Extensive experience in guest relations and the overall workings of a DQ restaurant enabled me to increase guest satisfaction and overall revenue, as well as decrease the amount of dissatisfied customers
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Provided an elevated customer experience to generate a loyal clientèle
- Managed group and party reservations, coordinated lane assignments according size and needs (small children, or handicap accessibility)
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Ensured a clean, organized restaurant, prepared to deliver quality food and Encore service
- Customer service and problem solving
- Performed administrative tasks
- Managed a team of 15 employees, while maintaining quality and speed of service
- Made sure that when a customer left, they had a smile on their face
- Managed a small group of employees and often was responsible for the store by myself
- Ensured food service standards were met, resolved guest complaints in a courteous manner, and worked side by side with staff to train and recognize proper procedure
- Minor training in inventory orders and scheduling
- Wrote orders, managed the safe, kept inventory, and kept track of sales and man hours
- Fulfilled customer orders, handled cash and credit transactions, and built strong customer rapport
- In this busy and fast-paced environment, provided courteous, friendly, and efficient customer service to customers and team members
- Gained experience in opening and closing procedures, cash register receipts, counter sales, light bookkeeping, and telephone follow-up
- Responsible for collecting cash and making bank deposits
- Managed cash draws and deposits
- Prepared food for customers, training and supervising new employees, cleaning all equipment and work stations, assist in busing tables when needed, and set up food displays.
Security Guard
FPS Security
Nashville, TN United States
11.2019 - 06.2020
- Utilized security, safety, and protective measures at all times
- Answered alarms and investigated disturbances
- Provided a fast-paced environment where you are forced to respond to a multitude of situations in a timely and effective manner
- Circulated among visitors, patrons, and employees to preserve order and protect property
- Daily patrolling on foot or on vehicle to assure the security of assigned area
- Guard, patrol, and monitor premises to prevent violence and infractions to rules
- Check proper identification making sure workers are associated with company to enter booth.
Education
High School Diploma -
Station Camp High School
Gallatin, TN05.2017
Skills
- Verbal communication
- Phone Skills
- Multi-tasking
- Attention to detail
- Time management
- Great with children
- Personal relationships with customers, staff, and companies
- Professional boundaries
- Documentation proficiency
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Calm and Effective Under Pressure
- Multitasking Abilities
- Excellent Communication
- Caring and Empathetic
- Active Listening
- Decision-Making
- Patient Education
- Documenting and Recording Information
- Patient Confidentiality and Data Security
- Resolving Problems
- Outbound Calling
- Document filing
- Analytical Thinking
- 100 WPM typing
Timeline
Staffing Coordinator
First Call Staffing
07.2024 - Current
Long Term Care Consultant
Patriot Angels
12.2023 - 07.2024
Press Operator
ABC Tech
12.2021 - Current
Security Guard
FPS Security
11.2019 - 06.2020
Shift Manager
Dairy Queen
09.2017 - 12.2021
Nanny/Babysitter
Self
09.2016 - Current
High School Diploma -
Station Camp High School