DESIRE CASTRILLO-FISH
PUYALLUP
Summary
EXPERIENCED AND VERSATILE PROFESSIONAL WITH 10+ YEARS IN CUSTOMER SERVICE, 2 YEARS IN FRONT DESK MANAGEMENT, AND 2 YEARS IN INSURANCE OPERATIONS. SEEKING A GROWTH-ORIENTED COMPANY TO UTILIZE MY SKILLS, PRESENT NEW CHALLENGES, AND FOSTER PROFESSIONAL DEVELOPMENT. WITH A STRONG FOCUS ON TIME MANAGEMENT, PROBLEM-SOLVING, AND TEAMWORK, I EXCEL IN COLLABORATIVE AND SOLO ENVIRONMENTS, CONSISTENTLY PRODUCING HIGH-QUALITY WORK AND STRIVING FOR EXCELLENCE.
Overview
12
12
years of professional experience
Work History
Stay at Home Mom
Self-employed
06.2024 - Current
- Managed household operations and family schedules, ensuring a well-organized and efficient home environment.
- Cultivated a supportive atmosphere by overseeing family needs and maintaining household efficiency.
- Managed crisis situations effectively, ensuring smooth resolution and minimal disruption.
Customer Service Rep
Gerber Collision and Glass
Gilbert
06.2023 - 06.2024
- CUSTOMER SCHEDULING, SUCCESSFULLY MANAGED INSURANCE-RELATED TASKS, INCLUDING DEDUCTIBLE ADMINISTRATION, DOCUMENT MAINTENANCE, CLAIM MONITORING, AND ACCOUNTS PAYABLE OVERSIGHT, WHILE MAINTAINING OPEN COMMUNICATION WITH CUSTOMERS AND INSURANCE ADJUSTERS TO ENSURE SMOOTH CLAIM PROCESSING AND REPAIR COMPLETION.
Insurance Operations Processor
Oscar Health
04.2021 - 03.2023
- VALIDATE CLAIM AND PROVIDER INFORMATION, ASSESS MEMBER PROFILES FOR EFFECTIVE COVERAGE PERIODS, AND PROCESS CLAIMS ACCORDINGLY, ACHIEVING OR SURPASSING DAILY WORKFLOW TARGETS, REPORTING SYSTEM ISSUES PROMPTLY, AND UPHOLDING TRANSPARENT COMMUNICATION WITH COLLEAGUES AND SUPERVISORS.
Front Desk Manager
LaQuinta by Wyndham
Phoenix
01.2018 - 04.2021
- UTILIZING SPECIALIZED SYSTEMS TO MONITOR AND ENHANCE THE GUEST EXPERIENCE, MANAGING RESERVATIONS, PARTNERING WITH CLIENTS TO EXPEDITIOUSLY RESOLVE CONCERNS AMICABLY, ROUTINE DAILY AUDITS OF GUEST PROFILES FOR ADMINISTRATIVE ACCURACY, AND EXPEDITIOUS BILLING FOR CORPORATE ACCOUNTS.
Customer Service Rep
Gerber Collision and Glass
Northeast Mesa
10.2013 - 01.2018
- MONEY MANAGEMENT FOR INSURANCE DEDUCTIBLES, MAINTAINING ACCURATE INSURANCE INFORMATION AND DOCUMENTS FOR FILING, INSURANCE CLAIM MONITORING TO ENSURE PROPER AND TIMELY CLAIM PAYMENT, OVERVIEW ON ACCOUNTS PAYABLE REPORTS, COMMUNICATIONS WITH CUSTOMERS AND INSURANCE ADJUSTERS FOR A SMOOTH CLAIM PROCESS DURING REPAIRS.
Education
Diploma - GENERAL STUDIES
COPPER CANYON HIGH-SCHOOL
Glendale, AZ05.2013
Skills
- COORDINATED TASK MANAGEMENT
- EFFICIENT TIME MANAGEMENT
- FLEXIBLE ADAPTABILITY
- ANALYTICAL PROBLEM-SOLVING
- ENGAGING COMMUNICATION AND LISTENING
- QUALITY CUSTOMER SERVICE
- DATA-DRIVEN ANALYSIS
- PROFICIENT COMPUTER LITERACY
Timeline
Stay at Home Mom
Self-employed
06.2024 - Current
Customer Service Rep
Gerber Collision and Glass
06.2023 - 06.2024
Insurance Operations Processor
Oscar Health
04.2021 - 03.2023
Front Desk Manager
LaQuinta by Wyndham
01.2018 - 04.2021
Customer Service Rep
Gerber Collision and Glass
10.2013 - 01.2018
Diploma - GENERAL STUDIES
COPPER CANYON HIGH-SCHOOL