Desire Hampton
Summary
Highly adaptable professional with a solid background in customer service. Known for exceptional conflict resolution and problem-solving abilities, consistently delivering clear communication and support to enhance client experiences.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
Sagility
Remote
07.2023 - 01.2024
- Managed inbound call responses to address member inquiries and resolve issues.
- Communicated benefits eligibility and coverage details clearly to enhance customer understanding.
- Helped process referrals, authorizations and prescription requests.
- Assisted with claim questions, billing issues and account updates
CSR
Teleperformance
Remote
01.2021 - 02.2022
- Answered customer calls about their accounts, payments and general questions
- Processed customer payments via phone, ensuring accuracy and compliance with transaction protocols.
- Documented call details and updated customer information following each interaction.
- Calmly attempt to resolve and de-escalate any issues
Customer Service Representative
StarTek
Myrtle Beach, SC
01.2020 - 02.2022
- Resolved customer service issues, addressing billing inquiries and providing comprehensive support.
- Identified and addressed technical problems during initial calls to improve customer satisfaction.
- Addressed inquiries and articulated service offerings with clarity and simplicity.
Education
High School Diploma -
Heminway High School
Timeline
Healthcare Customer Service Representative
Sagility
07.2023 - 01.2024
CSR
Teleperformance
01.2021 - 02.2022
Customer Service Representative
StarTek
01.2020 - 02.2022
High School Diploma -
Heminway High School