Desire Hampton
Summary
Highly adaptable professional with a solid background in customer service. Known for exceptional conflict resolution and problem-solving abilities, consistently delivering clear communication and support to enhance client experiences.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
Sagility
2023.07 - 2024.01
- Managed inbound call responses to address member inquiries and resolve issues.
- Communicated benefits eligibility and coverage details clearly to enhance customer understanding.
- Helped process referrals, authorizations and prescription requests.
- Assisted with claim questions, billing issues and account updates
CSR
Teleperformance
2021.01 - 2022.02
- Answered customer calls about their accounts, payments and general questions
- Processed customer payments via phone, ensuring accuracy and compliance with transaction protocols.
- Documented call details and updated customer information following each interaction.
- Calmly attempt to resolve and de-escalate any issues
Customer Service Representative
StarTek
2020.01 - 2022.02
- Resolved customer service issues, addressing billing inquiries and providing comprehensive support.
- Identified and addressed technical problems during initial calls to improve customer satisfaction.
- Addressed inquiries and articulated service offerings with clarity and simplicity.
Education
High School Diploma -
Heminway High School
Timeline
Healthcare Customer Service Representative
Sagility
2023.07 - 2024.01
CSR
Teleperformance
2021.01 - 2022.02
Customer Service Representative
StarTek
2020.01 - 2022.02
High School Diploma -
Heminway High School