Hi, I’m
Melissa
Miami,FL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to your team.
Overview
7
years of professional experience
Work History
Wexhealth
Healthcare Customer Service Representative
12.2022 - 05.2023
Job overview
- Provide assistance to members regarding their insurance benefits
- document all calls to the call tracker
- Professionally handle a high volume of incoming calls
- Ability to utilize and navigate multiple systems simultaneously
- Resolve members issues via one call resolution guidelines and/or escalated process;
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Doctors Phamarcy Service
Pharmacy Customer Service Representative
06.2016 - 05.2020
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Science from Medical Administrative
06.2016
Skills
- Interpreting Physician Order
- Patient Registration
- Patient Intakes
- Insurance Verification
- Medical Insurance
- Demographics Information
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Healthcare Customer Service Representative
Wexhealth
12.2022 - 05.2023
Pharmacy Customer Service Representative
Doctors Phamarcy Service
06.2016 - 05.2020
Ultimate Medical Academy - Clearwater
Associate of Science from Medical Administrative