Faith Bowser
Salisbury,Maryland
Summary
Energetic and dedicated professional with superb analytical problem-solving, decision-making abilities, and data collection, seeking a career in a challenging working environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
BRYANT GROUP, INC.
11.2024 - 02.2025
- Handled a high volume of incoming calls for various clients, ensuring prompt and professional customer service
- Resolved customer complaints or issues by actively listening, empathizing with their concerns, and offering appropriate solutions
- Accurately documented caller information, messages, and requests in the company's database system
- Maintained confidentiality of sensitive information while handling employee records or company data
- Entered and processed customer orders accurately and efficiently, ensuring timely delivery
- Resolved customer complaints or concerns by actively listening, empathizing, and finding suitable solutions
- Worked closely with warehouse personnel to coordinate shipment schedules and ensure accurate fulfillment of orders
- Performed data entry tasks with a high level of accuracy while meeting strict deadlines
Patient Service Representative
TIDAL HEALTH
04.2023 - 09.2024
- Determine eligibility by verifying client information with insurance
- Inform clients by explaining procedures, answering all questions regarding appointments
- Collaborated with multiple different doctor's office and entities to obtain patients referrals and medical records in regard to the appointment
- Succeeded in maintaining accurate records of all new patients and potential new patients
- Make sure all medical records are kept confidential
- Issue medical files to the allotted people and agencies that request or need it
- Collect and file patients' personal information including their medical history and demographic
Police Communications
SALISBURY UNIVERSITY
03.2018 - 01.2023
- Operates emergency telephones, two-way radios, teletype, telecommunications and computer terminal equipment, closed circuit televisions, remote control cameras, alarm and security systems
- Answers emergency telephone lines
- Monitors and maintains radio communications
- Receives and records information and requests related to police service.
- Notifies command, supervisory, and administrative personnel about incidents
- Transmits and receives telephonic communications with the surrounding local jurisdictions
- Operates specialized communications networking equipment and computer terminals
- Obtains, inputs, and receives data related to police activities such as; criminal history, warrants, and vehicle registration
- Monitors radio frequencies and transmissions of the Allied Law Enforcement Agencies, National Weather Service, and Maryland Civil Defense
- Relays information from field officers requesting back up and support services such as; emergency medical services, rescue, and fire equipment
- Maintains manual and computerized logs and prepares complain control cards and reports
- Monitors safety and security systems, reports malfunctions as appropriate, and dispatches appropriate personnel to alarm sites
- And other clerical duties as needed
Education
SALISBURY UNIVERISTY - SOCIAL WORK DEAF STUDIES
SALISBURY UNIVERISTY
01.2023
HIGH SCHOOL DIPLOMA -
JAMES M BENNETT HIGH SCHOOL
Salisbury01.2012
Skills
- Appointment scheduling
- Organization
- Interpreting physician order
- Strong communication
- Problem solving
- Attention to detail
- Emergency call handing
- Computer aid dispatch systems
- Critical thinking
- Works well under pressure
- Data collection
- HIPAA compliance
- Medical records management
- Payment collection
Leadership Experience
- Able to work in a single-person environment and in a team.
- Able to work under limited to no supervision.
Timeline
Customer Service Representative
BRYANT GROUP, INC.
11.2024 - 02.2025
Patient Service Representative
TIDAL HEALTH
04.2023 - 09.2024
Police Communications
SALISBURY UNIVERSITY
03.2018 - 01.2023
SALISBURY UNIVERISTY - SOCIAL WORK DEAF STUDIES
SALISBURY UNIVERISTY
HIGH SCHOOL DIPLOMA -
JAMES M BENNETT HIGH SCHOOL
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