Desire Mavangulu
Houston
Summary
Recent graduate with a bachelor's degree in marketing and experience in IT support, education, and retail operations. Proven ability to coordinate daily tasks, support team operations, and train staff while effectively resolving technical and customer-related issues. Developed strong communication, organization, and problem-solving skills through hands-on experience. Currently preparing for CAPM certification, seeking to leverage skills in a business or project-focused role with opportunities for growth.
Overview
5
5
years of professional experience
Work History
IT Operations Rep
Houston Independent School District
Houston
07.2025 - Current
- Managed multiple technical support requests simultaneously while ensuring workflow efficiency and meeting deadlines.
- Coordinated hardware procurement and scheduled service maintenance with vendors for timely project support.
- Maintained and updated technology inventory, assisting in deployment and setup of new devices across departments.
- Documented service request resolutions and system updates using ticketing systems for accurate tracking and reporting.
- Installed and configured network switches, routers, and firewalls to support system upgrades and equipment implementation.
Program Coordinator Assistant
Houston Independent School District
Houston
08.2023 - 07.2025
- Coordinated educational programs and events across district schools to align with curriculum and community needs.
- Organized and led educational sessions using Microsoft software to track participant data and improve learning outcomes.
- Facilitated team meetings to communicate updates, gather feedback, and align on objectives.
- Developed promotional materials to enhance awareness of district initiatives, boosting community engagement.
- Scheduled and prepared for workshops, conferences, and meetings by reserving rooms and organizing supplies.
Sales Operation Supervisor
Lacoste Houston Outlets
Cypress
11.2020 - 05.2023
- Led and motivated sales associates to meet daily performance goals while maintaining workflow efficiency and team coordination.
- Analyzed sales reports to identify trends and developed action plans with team members to improve performance and meet targets.
- Mentored employees in handling complex sales situations, resolving customer issues, and maintaining professional service standards.
- Trained new employees on product knowledge, company policies, and operational procedures, enhancing team consistency and performance.
- Compiled monthly performance reports and presented insights to management, aiding in decision-making and operational planning.
Education
Certified Associate in Project Management (CAPM)
PMI Certification
03-2026
Bachelor of Science - Business Marketing Management
Western Governors University
Millcreek, Utah01-2026
Skills
- Network Configuration
- Hardware and Software Troubleshooting
- Microsoft/Google workspace
- Data management
- POS System & CRM System
- Inventory management
- Performance tracking
- Strategic planning & Organization
- Team coordination & Supervision
- Customer Service
- Product communication
- Conflict Management
- Adaptability
Languages
French
Native/ Bilingual
Spanish
Limited
Lingala
Native/ Bilingual
Timeline
IT Operations Rep
Houston Independent School District
07.2025 - Current
Program Coordinator Assistant
Houston Independent School District
08.2023 - 07.2025
Sales Operation Supervisor
Lacoste Houston Outlets
11.2020 - 05.2023
Certified Associate in Project Management (CAPM)
PMI Certification
Bachelor of Science - Business Marketing Management
Western Governors University