Desire McHenry
Monroe,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
4
years of professional experience
Work History
CSR
Sedgwick CMS
REMOTE
02.2021 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
CSR
Conduent Call Center
Remote
08.2019 - 12.2021
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
Education
High School Diploma -
Bastrop High School
Bastrop, LA05.2014
Skills
- CRM Software
- Complaint Handling
- Call Center Experience
- Adaptability
- Positive Attitude
- Multitasking
- Written Communication
- Technical Proficiency
- Interpersonal Skills
- Attention to Detail
- Effective Communication
- Problem Solving
Timeline
CSR
Sedgwick CMS
02.2021 - 09.2023
CSR
Conduent Call Center
08.2019 - 12.2021
High School Diploma -
Bastrop High School