Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desire Mckeown

Antioch,CA

Summary

Dedicated professional with extensive experience in cleaning and customer service, notably at Wizards Cleaning. Proven ability to maintain high sanitation standards while working independently and adapting to client needs. Recognized for exceptional reliability and a strong focus on customer satisfaction, ensuring a clean and welcoming environment.

Overview

14
14
years of professional experience

Work History

Custodian

Wizards Cleaning
10.2017 - 04.2020
  • Maintained cleanliness and organization in assigned areas following safety protocols.
  • Operated cleaning equipment effectively to ensure high standards of sanitation.
  • Assisted with waste disposal and recycling initiatives to promote sustainability.
  • Collaborated with team members to complete daily cleaning tasks efficiently.
  • Adapted quickly to changing priorities and special requests from staff or management.
  • Reported maintenance issues promptly to ensure safe working environment for all employees.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Home Care Aide

All Seasons Homecare
05.2019 - 03.2020

Pleasant hill

  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Administered medications and maintained accurate records of client health status.
  • Communicated effectively with family members regarding client care plans and progress.
  • Developed personalized care plans to meet individual client needs and preferences.

Cashier/Front End Supervisor

Ross Dress for Less
07.2018 - 10.2018
  • Processed customer transactions efficiently at point-of-sale system.
  • Maintained accurate cash drawer and reconciled daily sales reports.
  • Assisted customers with product inquiries and provided exceptional service.
  • Stocked merchandise on sales floor, ensuring organized displays and accessibility.
  • Implemented effective loss prevention techniques to minimize shrinkage risks.
  • Greeted customers entering store and responded promptly to customer needs.

Housekeeper

Welcome Home Cleaning
05.2017 - 06.2018
  • Adapted to various client preferences and specific cleaning requests to enhance customer satisfaction.
  • Trained new staff on cleaning techniques and equipment usage to uphold service quality standards.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Telemarketer

Safe and Sound Alarms
10.2013 - 01.2014
  • Conducted outbound calls to generate leads and promote security solutions.
  • Engaged potential customers by providing detailed product information.
  • Collaborated with team members to refine sales pitches and improve outcomes.
  • Participated in training sessions to enhance product knowledge and sales techniques.

Telemarketer

Next Energy Solar
12.2011 - 05.2012
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

Phone Sales

Tickets.com
04.2007 - 05.2010
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Barista/cashier

Legal Grounds Cafe
02.2006 - 05.2010
  • Prepared and served a variety of espresso beverages and specialty drinks.
  • Maintained cleanliness and organization of workstations and customer areas.
  • Assisted customers with menu selections and provided recommendations based on preferences.
  • Operated cash register, processed transactions, and managed daily cash handling procedures.
  • Trained new staff on coffee preparation techniques and customer service best practices.

Education

High School Diploma - General Studies

College Park High School
Pleasant Hill, CA
06.2003

Skills

Cleaning and sanitizing

Timeline

Home Care Aide

All Seasons Homecare
05.2019 - 03.2020

Cashier/Front End Supervisor

Ross Dress for Less
07.2018 - 10.2018

Custodian

Wizards Cleaning
10.2017 - 04.2020

Housekeeper

Welcome Home Cleaning
05.2017 - 06.2018

Telemarketer

Safe and Sound Alarms
10.2013 - 01.2014

Telemarketer

Next Energy Solar
12.2011 - 05.2012

Phone Sales

Tickets.com
04.2007 - 05.2010

Barista/cashier

Legal Grounds Cafe
02.2006 - 05.2010

High School Diploma - General Studies

College Park High School
Desire Mckeown