Desire Mitchell
Orlando
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Publix
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Publix
07.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Counselor
After School Programs Inc.
08.2019 - 10.2022
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Worked and help lead group projects, created assignments, and assigned roles.
Education
Associate of Arts - Law
Valencia College
Orlando, FL05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Product knowledge
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Publix
07.2022 - Current
Customer Service Cashier
Publix
07.2021 - Current
Counselor
After School Programs Inc.
08.2019 - 10.2022
Associate of Arts - Law
Valencia College
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