Desirea Adjekum
San Antonio
Summary
Dynamic customer service professional with a proven track record at Charter Communications, adept in troubleshooting techniques and technical documentation. Recognized for efficiently resolving complex issues and enhancing customer satisfaction through effective communication. Skilled in utilizing diagnostic software to improve service delivery and support team objectives.
Overview
24
24
years of professional experience
Work History
Video Repair Representative
Charter Communications, Spectrum
San Antonio
04.2022 - 07.2025
- Delivered over-the-phone support and troubleshooting for video and internet services.
Utilized diagnostic tools to resolve technical issues efficiently.
Recognized and escalated complex problems to internal support teams for resolution. - Documented service requests and repair statuses in internal systems accurately.
- Collaborated with teams to resolve complex technical issues efficiently.
Personal Lines Representative 2
Nationwide Insurance Company
San Antonio
02.2007 - 08.2016
- Supported team goals by consistently meeting personal targets.
Ensured current proficiency in service techniques and project developments.
Delivered advice on insurance needs and available products to clients.
Successfully completed Associated Development Program for future opportunities at Nationwide. - Assisted clients in understanding policy coverage and claims procedures.
- Reviewed policy renewals, identifying changes in coverage needs.
Customer Service Representative
Washington Mutual Bank
San Antonio
01.2002 - 02.2007
- Delivered account information to customers promptly and accurately.
Researched and resolved all account-related issues efficiently.
Cross-sold products to eligible customers, enhancing service offerings. - Assisted customers with account inquiries and transactions.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on banking products and services available at the bank.
- Maintained accurate records of customer interactions and transactions.
Education
High School Diploma -
Boys & Girls High School
Brooklyn06-1995
Skills
- Troubleshooting techniques
- Diagnostic software
- Technical documentation
- Network connectivity
- Communication systems
- Customer support
Timeline
Video Repair Representative
Charter Communications, Spectrum
04.2022 - 07.2025
Personal Lines Representative 2
Nationwide Insurance Company
02.2007 - 08.2016
Customer Service Representative
Washington Mutual Bank
01.2002 - 02.2007
High School Diploma -
Boys & Girls High School
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