Elysia Nunez
Chapel Hill,NC
Summary
Experienced in technical support and customer service, with a focus on team mentoring and problem-solving. Committed to enhancing customer satisfaction through proactive support and effective communication.
Overview
4
4
years of professional experience
Work History
Repair Representative 3
Charter Spectrum Communications
Morrisville, North Carolina
11.2022 - Current
- Assisted customers with internet, cable and home phone service inquiries and technical issues.
- Answered inbound calls from wide range of members, welcoming callers.
- Performed troubleshooting on malfunctioning customer equipment, determining necessary repairs and replacements.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored junior team members and managed employee relationships.
Sales Representative
Bluegreen Vacations
El Paso, Texas
02.2022 - 11.2022
- Greeted and assisted customers to foster positive experiences.
- Engaged customers through personalized service and product knowledge.
- Provided guidance and mentorship to junior members of the production team.
- Onboarded new employees, and facilitated recruitment efforts.
Customer Service Phone Representative
InfoCision
El Paso, TX
06.2021 - 12.2021
- Greeted customers warmly and ascertain problem or reason for calling.
- Maintained knowledge of company products to assist customers confidently.
- Managed high-volume inbound customer calls efficiently and professionally.
- Maintained records of customer interactions and transactions, recording details of inquiries, comments and complaints.
Education
Some College (No Degree) - Public Relations
Texas State University
San Marcos, TX01-2020
High School Diploma -
Sharyland High School
Mission, TX06-2019
Trade School - Software Engineering
TrippleTen
OnlineSkills
- Systems diagnostics
- Technical support
- Sales strategy
- Team mentoring
- Effective communication
- Troubleshooting techniques
- Microsoft office
- Telemarketing
Accomplishments
- Silver and Bronze Award Recipient
Timeline
Repair Representative 3
Charter Spectrum Communications
11.2022 - Current
Sales Representative
Bluegreen Vacations
02.2022 - 11.2022
Customer Service Phone Representative
InfoCision
06.2021 - 12.2021
Some College (No Degree) - Public Relations
Texas State University
High School Diploma -
Sharyland High School
Trade School - Software Engineering
TrippleTen
Similar Profiles
Lohith TalluriLohith Talluri
Business Planning Analyst at Charter Spectrum CommunicationsBusiness Planning Analyst at Charter Spectrum Communications
Drew AndrewsDrew Andrews
Customer Service Team Lead at Charter Spectrum CommunicationsCustomer Service Team Lead at Charter Spectrum Communications
Herbert EngopHerbert Engop
Field Technician V at Charter Spectrum CommunicationsField Technician V at Charter Spectrum Communications
Sofia AubreySofia Aubrey
Nursing Assistant I at UNC Medical Center Transplant 5 WestNursing Assistant I at UNC Medical Center Transplant 5 West
Saadia MonastSaadia Monast
Clinical Nurse II - Child & Adolescent Psychiatry at UNC Medical CenterClinical Nurse II - Child & Adolescent Psychiatry at UNC Medical Center