Desirea Boyce
Naples,FL
Overview
8
8
years of professional experience
Work History
Senior Office Manager
Florida Cancer Specialists
Naples , FL
03.2023 - Current
- Coordinated daily rounding with physicians and APPs, ensuring effective communication and schedule management.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Oversee all incoming direct referrals.
- Managed clinic budgets, asset inventories, and staff payroll, ensuring financial accuracy and operational efficiency.
- Conducted human resources activities, including recruiting, interviewing, hiring, and disciplinary actions, while maintaining compliance with training requirements, as well as payroll and PTO.
- Generated and monitored daily and monthly reports for all staff, all management reports, and providers' reports to ensure they are adhering to regulatory standards.
- Handled all patient escalations and concerns as needed.
- Support all clerical, clinical, and nursing staff.
- Coordinated the maintenance of office and clinical equipment, monitored inventory of supplies, and placed orders when necessary.
- Monitor all patient E-surveys, including all escalated patient complaints, and all emails.
- Maintained a safe working environment by adhering to safety regulations and procedures.
- Oversee all workflows in all departments.
- Reviewed incoming correspondence for accuracy prior to forwarding it to relevant departments or individuals.
- Established effective communication between departments to ensure smooth functioning of daily operations.
Accounts Receivable, Supervisor
Ensemble HP
Naples , FL
07.2017 - 02.2023
- Supervised and monitored the daily operations of Accounts Receivable department to ensure accuracy, completeness, and timeliness of customer payments.
- Reviewed and evaluated medical claims for accuracy and completeness according to established policies and procedures.
- Participated in special projects related to developing more efficient methods of processing medical claims.
- Organized information by using spreadsheets, databases or word processing applications.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Communicated with policyholders to explain claim decisions and answer inquiries.
- Participated in meetings with internal stakeholders regarding changes in policy, procedure, technology.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Reconciled payment discrepancies between provider statements and remittance advice from payers.
- Maintained accurate records of all processed claims in accordance with departmental requirements.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Identified and flagged suspicious claims for further investigation.
Education
BBA - Business Administration And Management
Florida SouthWestern State College
Fort Myers, FL07-2022
Skills
- Organizational skills
- Clear oral/written communication
- Budgeting expertise
- Workflow optimization
- Policy implementation
- Office management
- Administrative oversight
- Training and coaching
Timeline
Senior Office Manager
Florida Cancer Specialists
03.2023 - Current
Accounts Receivable, Supervisor
Ensemble HP
07.2017 - 02.2023
BBA - Business Administration And Management
Florida SouthWestern State College
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