Desirea Cervantes
Portland,ME
Summary
Dynamic and results-oriented professional with extensive experience in hospitality service, particularly at Gilberts Chowder House. Excelled in customer feedback management and art composition, enhancing guest satisfaction and contributing to repeat business. Demonstrated exceptional multitasking and positive guest interactions, ensuring high-quality service delivery. Proven track record in shift management and maintaining cleanliness standards, achieving a significant increase in efficiency. With having some art education I have been able to add that into my job at Gilberts Chowder House. I have made stickers, and some logos, and a specials menu as well for them.
Overview
6
6
years of professional experience
Work History
Server & Bartender
Gilberts Chowder House
Portland, ME
08.2018 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained records of transactions made during shift as required by law or company policy.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Bartender
Porttown Public House
Portland, ME
10.2023 - 12.2024
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted frequent visitors by name and explained new promotions.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Some College (No Degree) -
Maine College of Art
PortlandSkills
- Customer feedback management
- Shift management
- Hospitality service expertise
- Cleanliness standards
- Multitasking and organization
- Positive guest interactions
- Liquor, wine, and food service
- Art composition
- Paint mixing
- Art conceptualization
Affiliations
Painting on the side when I have free time. I enjoy painting portraits or scenery, or life experiences.
References
References available upon request.
Timeline
Bartender
Porttown Public House
10.2023 - 12.2024
Server & Bartender
Gilberts Chowder House
08.2018 - Current
Some College (No Degree) -
Maine College of Art
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