Jeff Exantus
Lake Worth,FL
Summary
Dynamic hospitality professional with 15 years of hospitality and management experience. Excelling in service quality monitoring and team training. Proven track record in enhancing customer satisfaction and operational efficiency, while ensuring compliance with food safety practices. Passionate about creating memorable dining experiences and fostering a motivated team environment.
Overview
17
17
years of professional experience
Work History
Server/Bartender
The Ben West Palm
West Palm Beach, FL
02.2020 - Current
- Provided excellent service and attention to customers.
- Followed all check handling, credit card, and cash procedures according to company policy and standards.
- Prepare and serve alcoholic and non-alcoholic beverages quickly and accurately in a high-volume environment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Engaged customers with professional and friendly service, creating a welcoming atmosphere to drive repeat business.
Sever/Bartender Trainer
The Breakers of West Palm Beach
West Palm Beach, FL
07.2014 - 07.2022
- Trained new servers on menu knowledge and table service etiquette.
- Handled opening and closing duties, including cash handling, and inventory checks.
- Attending leadership team meetings.
- Monitored service quality, and provided ongoing coaching and performance feedback.
- Maintained clean and organized bar and dining areas in accordance with health codes.
- Conducting performance reviews and team meetings.
Manager
Wendys Restaurant
Lake Worth, FL
01.2008 - 07.2014
- Overseeing restaurant operations during assigned shifts to ensure exemplary service.
- Ensured food safety and team productivity.
- Traveled between multiple locations to ensure effective operations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted performance reviews for team members.
Education
High School Diploma -
Catherine Flon
Port-Au-Prince, Haiti06-2004
Skills
- Service quality monitoring
- Team training
- Performance feedback
- Communication skills
- Food safety practices
- Dining customer service
- Customer feedback management
- Bartender
Timeline
Server/Bartender
The Ben West Palm
02.2020 - Current
Sever/Bartender Trainer
The Breakers of West Palm Beach
07.2014 - 07.2022
Manager
Wendys Restaurant
01.2008 - 07.2014
High School Diploma -
Catherine Flon
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