OVIDIU HELJU

• Contributed to exceptional guest experiences at Flamingo Grill, a top F&B outlet.
• Assisted guests with menu selections and food pairings.
• Provided exceptional customer service in a luxury dining environment.
• Achieved highest quarterly sales among all hotel F&B outlets.

• Ensured timely meal delivery through collaboration with kitchen staff.
• Accurately processed guest orders using point-of-sale systems.
• Assisted guests in selecting menu items and food pairings.

• Created unique culinary experiences at Flybridge through seven-course menu and personalized table-side cocktails.
• Monitored all service steps to ensure exceptional dining experiences.
• Collaborated with kitchen staff to refine menu offerings and presentation standards.

• Contributed to five-star service at Forbes-rated restaurant, ensuring exceptional guest experiences.
• Demonstrated extensive product knowledge to enhance dining satisfaction.
• Serving a complex menu ,

combination of 8 courses and a la carte menu .

• Supervised dining room operations to maintain service quality and guest satisfaction standards.
  Explained restaurant menu items during staff line-ups to enhance customer knowledge.
  Assigned side jobs to dining room staff, optimizing workflow and efficiency.
  Generated reports at shift end for food and beverage outlets.

• Executed opening and closing procedures to ensure operational readiness.
• Supported operations during peak hours and private events, including weddings.
• Conducted training for new employees to enhance team performance.

• Dining room services ensuring efficient handling of events.
  Took food and drink orders tailored to specific member preferences to improve service quality.

• Excelled in dynamic environment with multiple events and operations.
  Delivered exceptional service during high-volume periods to meet customer needs.

• Served at second Ritz Carlton property, shaping comprehensive hospitality knowledge and vision regarding high-class standards.

• Contributed to opening team at Ritz Carlton Dubai, ensuring top-tier hospitality standards.
  Achieved No. 1 ranking in guest satisfaction survey during tenure in 2001.
  Cultivated attention to detail and extensive product knowledge in service delivery.
  Anticipated guest needs effectively, enhancing overall experience over four years.