Jessica Pierce
Hoover
Summary
Results-driven individual with experience in service quality monitoring and CRM software utilization. Adept at analyzing customer feedback to improve processes and enhance satisfaction. Committed to delivering exceptional service and resolving concerns promptly. Dedicated customer service specialist with expertise in payment processing and sales techniques. Proven ability to resolve conflicts and ensure customer satisfaction through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server
Vestavia Country Club
Birmingham
06.2024 - 05.2025
- Provided excellent customer service to club members and guests.
- Took food and beverage orders accurately for dining experiences.
- Handled cash transactions and processed payments efficiently.
- Resolved guest concerns and complaints with professionalism and care.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Customer Service Monitoring Specialist
ADT
Birmingham
09.2022 - 05.2024
- Monitored customer interactions to ensure compliance with service standards.
- Analyzed feedback to identify areas for improvement in customer service processes.
- Collaborated with teams to develop training materials for customer service representatives.
- Conducted quality assurance reviews of customer service calls and emails.
- Provided recommendations to enhance customer satisfaction and operational efficiency.
Call Center Representative
Insight Card Services LLC
Homewood
06.2014 - 04.2022
- Assisted customers with inquiries regarding account balances and transactions.
- Resolved customer complaints and provided effective solutions promptly.
- Processed account maintenance requests accurately and efficiently.
- Utilized CRM software to log customer interactions and service requests.
- Educated customers on the features of financial services offered.
Education
High School Diploma -
Shades Valley High School
Birmingham, AL05-2014
Bachelor of Science -
Jacksonville State University
Jacksonville, ALSkills
- Customer complaint resolution
- Payment processing
- Sales techniques
- Service quality monitoring
- CRM software usage
- Call center operations
- Conflict resolution
- Time management
- Effective communication
- Team collaboration
- Attention to detail
- Problem solving
- Strong work ethic
- Customer relationship management
- Data gathering
- Call controlling
- Data entry
Timeline
Server
Vestavia Country Club
06.2024 - 05.2025
Customer Service Monitoring Specialist
ADT
09.2022 - 05.2024
Call Center Representative
Insight Card Services LLC
06.2014 - 04.2022
High School Diploma -
Shades Valley High School
Bachelor of Science -
Jacksonville State University
Similar Profiles
Caroline WilsonCaroline Wilson
Lifeguard at Vestavia Country ClubLifeguard at Vestavia Country Club
Ashley IgnacioAshley Ignacio
Culinary Apprentice at Vestavia country clubCulinary Apprentice at Vestavia country club
Kenlie HitchlerKenlie Hitchler
Lifeguard at Vestavia Country ClubLifeguard at Vestavia Country Club
Dominic BurtonDominic Burton
Amazon Driver Associate at Gateway Logistics Alabama LLCAmazon Driver Associate at Gateway Logistics Alabama LLC
Sydni McLaughlinSydni McLaughlin
Staff at UAB Hazelrig-Salter Radiation OncologyStaff at UAB Hazelrig-Salter Radiation Oncology