Desirea Doss
Webb
Summary
Dynamic small business owner with a proven track record in enhancing brand visibility and customer satisfaction. Leveraged strong marketing strategies and exceptional customer service skills at Publix Inc. to drive sales and improve team performance. Expertise in financial management and vendor relations, ensuring operational efficiency and growth.
Overview
5
5
years of professional experience
Work History
Small Business Owner
Self Employed Services
Dothan, AL
01.2026 - 06.2026
- Managed daily operations, ensuring efficient workflow and service delivery.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Oversaw financial management, including budgeting, invoicing, and expense tracking.
- Trained and mentored staff to improve customer service and operational efficiency.
Deli Clerk
Publix Inc.
Dothan, AL
12.2020 - 01.2026
- Assisted customers in selecting deli products, providing exceptional service and product knowledge.
- Operated slicing equipment and scales to prepare and package meats and cheeses efficiently.
- Maintained cleanliness and organization of deli counter, enhancing overall customer experience.
- Collaborated with team members to restock inventory, ensuring availability of fresh products.
- Adhered to food safety regulations, promoting a safe environment for food preparation and handling.
- Trained new staff on operational procedures, improving team performance and service quality.
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Education
General Studies
George C Wallace Community College
Dothan, ALGeneral Studies
Chattanooga State Community College
Chattanooga, TNSkills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Customer Service
- Fast Paced environment
Timeline
Small Business Owner
Self Employed Services
01.2026 - 06.2026
Deli Clerk
Publix Inc.
12.2020 - 01.2026
General Studies
George C Wallace Community College
General Studies
Chattanooga State Community College