Desirea Fontes
Phoenix,AZ
Summary
Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender/Server
Uchi
Scottsdale, USA
01.2024 - Current
- Provided an elevated experience to guests
- Point of Sales
- Managed inventory, including ordering and restocking supplies as needed.
- Set up and closing duties.
- Engaged guests with knowledge of beverages and menu offerings.
- Trained new bartenders on company standards and drink preparation techniques.
- Worked special events for industry partners.
- Assisted in setting up the bar for service shift.
Bartender
The VIG McDowell
Scottsdale, USA
11.2022 - 01.2024
- Worked behind the bar to create a memorable experience for the guests.
- Point of Sales.
- Accurately followed menu recipes to create craft cocktails for guests.
- Stocked, cleaned, and organized as part of opening and closing duties.
- Provided expedient service to guests.
Service Bartender
Desert Diamond Casinos & Entertainment
Glendale, USA
07.2022 - 11.2022
- Back of house bartender duties.
- Followed health and safety regulations to ensure safe beverage handling practices.
- Handled cash transactions accurately and efficiently.
Bartender
Drury Inn & Suites Hotel
Phoenix, USA
11.2020 - 07.2022
- Promptly responded to guest oders for room service.
- Worked as sole bartender for hotel restaurant.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Bartender
Patio54
Phoenix, USA
11.2021 - 05.2022
- Crafted unique cocktails using fresh ingredients and premium spirits.
- Managed bar inventory and ensured stock levels met demand.
- Provided exceptional customer service and built rapport with patrons.
- Handled cash transactions accurately and managed the Point of Sales system.
- Greeted customers and provided excellent customer service.
Bartender and Waitress
Zipps Sports Grill Grill
Phoenix, USA
09.2019 - 07.2020
- Provided exceptional customer service in a fast-paced sports bar environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Performed opening and closing duties including restocking supplies.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Service Manager
Buffalo Wild Wings
Goodyear, USA
08.2012 - 08.2019
- Managed daily restaurant operations to ensure top-quality service.
- Oversaw inventory management, ensuring stock levels met demand.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Implemented promotional campaigns to enhance customer engagement and sales.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Conducted regular performance evaluations to support employee development initiatives.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Education
High School Diploma -
Phoenix Christian Jr/Sr High
Phoenix, AZ05-2009
Skills
- Beverage crafting
- Point of sales
- Inventory management
- Cash handling
- Health compliance
- Customer relationship management
- Event coordination
- Staff training
- Adaptability under pressure
- Time management
- Able to stand 8 hours
- Bar service preparation
- Safe service compliance
- Beer and wine recommendations
- Classic cocktails
- Liquor restocking
Certification
- Food Handler, 02/01/24, 02/01/27
- ServSafe Alcohol, 02/01/24, 02/01/27
Accomplishments
- Beverage trainer for Uchi Scottsdale
References
References available upon request.
Timeline
Bartender/Server
Uchi
01.2024 - Current
Bartender
The VIG McDowell
11.2022 - 01.2024
Service Bartender
Desert Diamond Casinos & Entertainment
07.2022 - 11.2022
Bartender
Patio54
11.2021 - 05.2022
Bartender
Drury Inn & Suites Hotel
11.2020 - 07.2022
Bartender and Waitress
Zipps Sports Grill Grill
09.2019 - 07.2020
Service Manager
Buffalo Wild Wings
08.2012 - 08.2019
High School Diploma -
Phoenix Christian Jr/Sr High