Desirea Francis
Orlando,FL
Summary
Experienced and dedicated professional bringing a strong work ethic and meticulous attention to detail. With a background in hospitality, I have honed my ability to manage tasks efficiently, and collaborate effectively with teams to successfully meet goals.
Overview
6
6
years of professional experience
Work History
Food & Beverage Server
Walt Disney World Resort
12.2022 - Current
- Delivered exceptional customer service in a high volume dining setting.
- Managed tables efficiently, demonstrating strong multitasking skills, focusing on detail.
- Collaborated positively with team and management for deadlines and guest satisfaction
- Developed rapport with regular customers, fostering loyalty and repeat business.
Hospitality Hostess
Landry's
05.2021 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Coordinated a high volume reservation system, ensuring accurate bookings.
- Assisted with restaurant promotions and upselling initiatives and increase in revenue
- Expertly handled guest feedback, quickly resolving any issue to maintain high quality service standards
Bedside Care Volunteer
Orlando Health
04.2018 - 02.2020
- Collaborated with healthcare staff to identify patients that could benefit from companionship and emotional support
- Engaged in conversation with patients demonstrating strong active listening skills.
- Assisted with non-medical tasks such as answering phones, organizing documentation, medication status follow up, and patient transport
Education
Associate of Science - Medical Field
Valencia College
Orlando, FL05.2025
High School Diploma -
West Orange High School
Winter Garden, FL05.2021
Skills
- Attention to detail: Ensuring accuracy and precision in tasks, data entry, and bookings
- Time Management: Prioritizing tasks, meeting deadlines, and efficiently managing workload in document management
- Customer service: Providing courteous and helpful assistance to clients, customers, or colleagues And enhance guest experience through collaboration
- Communication: Effectively conveying information verbally and in writing Able to respond promptly to emails and phone calls in a professional manner
- Problem solving: Analyzing issues, identifying solutions, and making decisions independently or collaboratively
- Accelerated-learner: Open to understanding new formats with data entry and documentation through Office suite or other software tools
Timeline
Food & Beverage Server
Walt Disney World Resort
12.2022 - Current
Hospitality Hostess
Landry's
05.2021 - 01.2024
Bedside Care Volunteer
Orlando Health
04.2018 - 02.2020
Associate of Science - Medical Field
Valencia College
High School Diploma -
West Orange High School