Desirea Hall
Summary
Energetic Sales Associate experienced in driving customer satisfaction and increasing sales. Achieved high ratings on customer feedback surveys through effective service and meticulous attention to detail. Focused on promoting long-term loyalty by consistently meeting customer needs and maintaining department standards.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Sales Associate
Firestone Auto Care
Durham
09.2025 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Assisted customers with tire selection and vehicle services.
- Educated customers on maintenance services and tire safety tips.
- Processed customer transactions accurately using point-of-sale system.
- Collaborated with team to ensure timely service delivery for customers.
- Aided in promotional activities that increased customer engagement and boosted sales.
- Resolved customer complaints professionally to ensure satisfaction and retention.
- Maintained cleanliness and organization of service area and showroom.
- Worked with fellow sales team members to achieve group targets.
Server
Dennys
Raleigh
01.2022 - 08.2025
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to assess satisfaction with meals and resolved issues promptly, ensuring positive dining experiences.
- Greeted customers, answered questions, and recommended specials, enhancing customer experience and supporting sales growth.
- Took customer orders accurately and communicated them to the kitchen staff.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques, streamlining the onboarding process and improving service quality.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Maintained cleanliness of dining area and ensured proper table settings.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled cash transactions and processed payments using point-of-sale systems.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared beverage orders according to standard recipes and customer preferences.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Presented menus to patrons to answer questions about items and made suitable recommendations.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Psychology
Wake Technical Community College
Raleigh, NC 08.2025 - 06.2026
High School Diploma -
Garner Magnet High School
Garner, NcSkills
- Sales techniques
- Product Knowledge
- POS operations
- Customer engagement
- Dining Customer Service
- Customer support
- Communication Skills
- Team collaboration
- Time management
- Motivated Attitude
- Problem solving
- Conflict resolution
- Positive Demeanor
- Client Relationship
Languages
- English
- Spanish, Standard understanding
- English, Fluent (first language)
Timeline
Sales Associate
Firestone Auto Care
09.2025 - Current
Psychology
Wake Technical Community College
08.2025 - 06.2026
Server
Dennys
01.2022 - 08.2025
High School Diploma -
Garner Magnet High School