Desirea Miles
Blakely,GA
Summary
With a proven track record at Payton Animal Hospital, I excel in animal handling and customer service, ensuring stress-free experiences for pets and their owners. My expertise in creating hygienic environments and fostering strong client relationships highlights my ability to enhance customer satisfaction and trust in grooming and veterinary care services.
Overview
2022
2022
years of professional experience
Work History
Dog Groomer
Payton Animal Hospital
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Vet Tech/receptionist
Cuthbert Critter Care
01.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Cosmetologist
Cinderella’s
05.2020 - 01.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Vet Assistant
Payton Animal Hospital
01.2012 - 01.2018
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
- Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
Education
Dog Groomer
Penn State
2023
Animal - Vet Tech
Animal Behavior College
05.2020
Art - Cosmetology
George C Wallace Community College
Dothan, AL05.2018
High School Diploma -
Early County High School
Blakely Ga05.2014
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
Timeline
Cosmetologist
Cinderella’s
05.2020 - 01.2021
Vet Tech/receptionist
Cuthbert Critter Care
01.2020 - 01.2022
Vet Assistant
Payton Animal Hospital
01.2012 - 01.2018
Dog Groomer
Payton Animal Hospital
Dog Groomer
Penn State
Animal - Vet Tech
Animal Behavior College
Art - Cosmetology
George C Wallace Community College
High School Diploma -
Early County High School
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